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Why do I keep getting plug in is unresponsive when I play Farmville 2.Happens daily and is the only one of my games this is happening to.Have tried the usual fi

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Every day I play at some point it crashes.Asks me to re load the page.Always unresponsive plug in. I have done all the things to try and fix this on my own and what is recommended by you and Zynga.

Every day I play at some point it crashes.Asks me to re load the page.Always unresponsive plug in. I have done all the things to try and fix this on my own and what is recommended by you and Zynga.

Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • Provides additional functionality on Facebook. See our web site for details.

Application

  • Firefox 33.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • IB Updater 2.0.0.550 ({336D0C35-8A85-403a-B9D2-65C292C39087}) (Inactive)

Javascript

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Graphics

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Modified Preferences

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  • browser.cache.disk.smart_size.first_run: False
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  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • media.gmp-gmpopenh264.lastUpdate: 1415361509
  • media.gmp-gmpopenh264.version: 1.1
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  • places.database.lastMaintenance: 1415622280
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  • plugin.disable_full_page_plugin_for_types: application/pdf
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Misc

  • User JS: No
  • Accessibility: No
firefoxbob2 17 solutions 109 answers

Hi Jobah, I'm sorry to hear that you are having trouble playing Farmville. I had the same kind of problem a while back. One of the plug ins would be slow and then it would say that it was not responding. So I do know how frustrating this can be.

I see that you have taken some steps to try to get this fixed. Could you please post what you have tried so we know where you are in trying to get this fixed.

I am going to suggest some things to try. Sorry if you have already done this. First we should check to see if your plugins are up to date. You can do that by going to Mozilla.org/plugincheck . You have one of the newest versions of Firefox so it is likely an outdated plug in. If you need more information on that you can look at this support article .

The next this is Farmville 2 does use Adobe Flash. So I found this support article . It is all about flash and how to fix problems with it.

If I gave you any steps that you have already done, I'm sorry. Please fill free to contact me. Hope this helps and let me know if this fixes the problem for you or if we need to do something else.

Hi Jobah, I'm sorry to hear that you are having trouble playing Farmville. I had the same kind of problem a while back. One of the plug ins would be slow and then it would say that it was not responding. So I do know how frustrating this can be. I see that you have taken some steps to try to get this fixed. Could you please post what you have tried so we know where you are in trying to get this fixed. I am going to suggest some things to try. Sorry if you have already done this. First we should check to see if your plugins are up to date. You can do that by going to [https://www.mozilla.org/en-US/plugincheck Mozilla.org/plugincheck] . You have one of the newest versions of Firefox so it is likely an outdated plug in. If you need more information on that you can look at [[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems|this support article]] . The next this is Farmville 2 does use Adobe Flash. So I found this [[Flash Plugin - Keep it up to date and troubleshoot problems|support article]] . It is all about flash and how to fix problems with it. If I gave you any steps that you have already done, I'm sorry. Please fill free to contact me. Hope this helps and let me know if this fixes the problem for you or if we need to do something else.
cor-el
  • Top 10 Contributor
  • Moderator
17862 solutions 161642 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Ok,so today I tried to do most everything you suggested.I also uninstalled my adobe reader and reinstalled it. Flash player says its up to date.First thing this morning it would not even load the page.After the reinstall it worked well with only one crash....some thing new....I will see how it goes for a couple of days. I also want to mention that it will now not let me send a crash report. TTY soon. Will keep you posted.

Ok,so today I tried to do most everything you suggested.I also uninstalled my adobe reader and reinstalled it. Flash player says its up to date.First thing this morning it would not even load the page.After the reinstall it worked well with only one crash....some thing new....I will see how it goes for a couple of days. I also want to mention that it will now not let me send a crash report. TTY soon. Will keep you posted.

Question owner

So,what it's been 4 days.It is better,but at least once during a session I am getting a crash. Tells me Firefox is not responding. Still won't let me send a crash report. I have no idea. I am not to familiar with the in's and out's of all the language. I am not comfortable with some of the fixes as I don't not understand them. Any thoughts ?

So,what it's been 4 days.It is better,but at least once during a session I am getting a crash. Tells me Firefox is not responding. Still won't let me send a crash report. I have no idea. I am not to familiar with the in's and out's of all the language. I am not comfortable with some of the fixes as I don't not understand them. Any thoughts ?