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Firefox crashes when opening or accessing my download folder

Posted

Hi

I hope someone can help, my Firefox crashes everytime when opening or accessing my download folder.

Please find the latest crash report code: 6156b6ac-acb2-495e-bba2-a17c9cc83a56

Thanks

Hi I hope someone can help, my Firefox crashes everytime when opening or accessing my download folder. Please find the latest crash report code: 6156b6ac-acb2-495e-bba2-a17c9cc83a56 Thanks

Additional System Details

Installed Plug-ins

  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 15.0 r0
  • Garmin Communicator Plug-In 4.2.0.0 BETA
  • McAfee MSC FF plugin DLL
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 33.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.3/WINNT/en-GB/

Extensions

  • Garmin Communicator 4.2.0.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Speed Search 3.14 ({0248628d-e285-40dc-96cc-d6ffd303ab25})
  • Speedial 9.5.5 ({fa95f577-07cb-4470-ac90-e843f5f83c52})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Frevens Pro 12 0.95.27 (64b40177-65bf-4cac-a921-13ac2f63809b@fd5e37fb-b278-4298-b4f1-375b534b7096.com) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 10-31-2013
  • driverDate2:
  • driverVersion: 10.18.10.3345
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage_override.buildID: 20141105223254
  • browser.startup.homepage_override.mstone: 33.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.3
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://uk.search.yahoo.com/search?fr=mcafee&type=A111GB0&p=
  • media.gmp-gmpopenh264.lastUpdate: 1415481897
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415481897
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415481899
  • places.history.expiration.transient_current_max_pages: 104366
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugins.click_to_play: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1412929724

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Question owner

Thanks for your help - I have disabled add ons but still have the same problem.

Crash details below, I'd appreciate any further help if it means something to you?

Report ID Date Submitted bp-f1e51677-10e4-43bd-a388-daed32141109 09/11/2014 17:23 70f06b49-51d3-4d60-8ad5-ca774bdd7a47 09/11/2014 17:19 bp-ed0f426d-3636-4206-bf3f-193182141109 09/11/2014 17:06 afcffe1c-8db5-4f19-965c-7f261116bc9c 08/11/2014 16:10 bp-eca1b48e-29d8-43ce-b7e9-7f42b2141108 08/11/2014 16:08 bp-e48844fc-8302-4f7e-a1d5-f089e2141108 08/11/2014 16:04 bp-3f3bbfab-d297-4bbf-8b23-457582141106 06/11/2014 13:11 bp-7cb3886d-48b4-4baf-b2dd-002bc2141106 06/11/2014 13:10 f917a1b7-a2b4-4b3c-b033-6fd315bb2b2f 04/09/2014 01:26 bp-37bc2899-617b-4da1-bf25-45b4c2140606 06/06/2014 13:35

Thanks for your help - I have disabled add ons but still have the same problem. Crash details below, I'd appreciate any further help if it means something to you? Report ID Date Submitted bp-f1e51677-10e4-43bd-a388-daed32141109 09/11/2014 17:23 70f06b49-51d3-4d60-8ad5-ca774bdd7a47 09/11/2014 17:19 bp-ed0f426d-3636-4206-bf3f-193182141109 09/11/2014 17:06 afcffe1c-8db5-4f19-965c-7f261116bc9c 08/11/2014 16:10 bp-eca1b48e-29d8-43ce-b7e9-7f42b2141108 08/11/2014 16:08 bp-e48844fc-8302-4f7e-a1d5-f089e2141108 08/11/2014 16:04 bp-3f3bbfab-d297-4bbf-8b23-457582141106 06/11/2014 13:11 bp-7cb3886d-48b4-4baf-b2dd-002bc2141106 06/11/2014 13:10 f917a1b7-a2b4-4b3c-b033-6fd315bb2b2f 04/09/2014 01:26 bp-37bc2899-617b-4da1-bf25-45b4c2140606 06/06/2014 13:35
FredMcD
  • Top 10 Contributor
4255 solutions 59589 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.


These programs were flagged in the crash reports;

KERNELBASE.dll

shell32.dll

ntdll.dll

propsys.dll

I'm not sure but I think these are windows programs. Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. ---------------- These programs were flagged in the crash reports; KERNELBASE.dll shell32.dll ntdll.dll propsys.dll I'm not sure but I think these are windows programs. Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html