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Asian words poping up on the Menu Bar and Tabs on Firefox Why?

Posted

Have you checked our known issues page? If your issue is not there, please provide a detailed description here: Yes this has been happening to me only on Firefox. I have used Malwarebytes Anti-malware(it stops a lot this software) to protect from this. But it is still occurring! I have McAfee as my principle anti-virus and us also a very good malware called Trojan Killer this operates in the background like Malwarebytes Anti-malware. And monthly or bi-weekly I download the new version of Adwcleaner which cleans crap out of everything, registry, malware ads, popup ads etc. So why this is happening with the Asian Lettering is baffling it is on Windows 7 as my OS. It is also annoying too you can not tell what the tabs are on the menu of Firefox, the Asian words cover or distort the screen!!!! If I rebot the computer it will be gone for a couple of hours and then slowly come back on Firefox's tabs! Any Ideas????? Quickmilt

Have you checked our known issues page? If your issue is not there, please provide a detailed description here: Yes this has been happening to me only on Firefox. I have used Malwarebytes Anti-malware(it stops a lot this software) to protect from this. But it is still occurring! I have McAfee as my principle anti-virus and us also a very good malware called Trojan Killer this operates in the background like Malwarebytes Anti-malware. And monthly or bi-weekly I download the new version of Adwcleaner which cleans crap out of everything, registry, malware ads, popup ads etc. So why this is happening with the Asian Lettering is baffling it is on Windows 7 as my OS. It is also annoying too you can not tell what the tabs are on the menu of Firefox, the Asian words cover or distort the screen!!!! If I rebot the computer it will be gone for a couple of hours and then slowly come back on Firefox's tabs! Any Ideas????? Quickmilt

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • McAfee Secure URL Shortener 1.7.1 (jid0-NIEA2hJPrNIdsVQgBgJeKabi1kY@jetpack)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube Video and Audio Downloader 0.3.9.1 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7770
  • adapterDescription2:
  • adapterDeviceID: 0x683d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 6886103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-10-2012
  • driverDate2:
  • driverVersion: 8.932.5.5000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7770 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 409600
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141030172027
  • browser.startup.homepage: https://www.google.ca
  • browser.startup.homepage_override.buildID: 20141030172027
  • browser.startup.homepage_override.mstone: 34.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: https://ca.search.yahoo.com/search?fr=mcafee&type=B111CA876D20140723&p=
  • media.gmp-gmpopenh264.lastUpdate: 1412208481
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415145602
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415136705
  • places.history.expiration.transient_current_max_pages: 65002
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npmcsnffpl: 2
  • plugin.state.npvlc: 2
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413217764

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158604 answers

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.


Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB ---- Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/beta/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
jscher2000
  • Top 10 Contributor
8777 solutions 71743 answers

Sounds similar to this thread (unsolved): Active Tab has floating chinese characters as well as the tab name how do I get rid of this? It would be interesting to compare your screen shot with the other poster's.

Sounds similar to this thread (unsolved): [https://support.mozilla.org/questions/1027393 Active Tab has floating chinese characters as well as the tab name how do I get rid of this?] It would be interesting to compare your screen shot with the other poster's.

Question owner

Asian words popping up on the Menu Bar and Tabs on Firefox Why?

Can you attach a screenshot?

•Use a compressed image type like PNG or JPG to save the screenshot •Make sure that you do not exceed the maximum size of 1 MB

Here is the screen shot Quickmilt

Asian words popping up on the Menu Bar and Tabs on Firefox Why? Can you attach a screenshot? •Use a compressed image type like PNG or JPG to save the screenshot •Make sure that you do not exceed the maximum size of 1 MB Here is the screen shot Quickmilt
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158604 answers

Try to open a new window to see if that works better and close the window with the Chinese characters if that works.

Did you try any of the fixes that I posted above?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Try to open a new window to see if that works better and close the window with the Chinese characters if that works. Did you try any of the fixes that I posted above? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Bratin 3 solutions 62 answers

I'm having this issue too. I reset Firefox, uninstalled it, turned off hardware acceleration, and made sure my theme was the default one. I tested safe mode and I didn't have the issue, but I'm confused because even when I reset Firefox I had the issue. Wouldn't that have removed all my extensions?

I'm having this issue too. I reset Firefox, uninstalled it, turned off hardware acceleration, and made sure my theme was the default one. I tested safe mode and I didn't have the issue, but I'm confused because even when I reset Firefox I had the issue. Wouldn't that have removed all my extensions?
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158604 answers

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false
You can try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23478 answers

Helpful Reply

hi, some other affected users tied the issue to the mcafee site advisor extension - please try to disable or remove that in case you have it present.

Disable or remove Add-ons

hi, some other affected users tied the issue to the mcafee site advisor extension - please try to disable or remove that in case you have it present. [[Disable or remove Add-ons]]
Bratin 3 solutions 62 answers

Helpful Reply

Thank you for your help Philipp! I've been confused as to why this is happening.

Here's how to uninstall McAfee Site Advisor http://service.mcafee.com/faqdocument.aspx?id=TS100162

Thank you for your help Philipp! I've been confused as to why this is happening. Here's how to uninstall McAfee Site Advisor http://service.mcafee.com/faqdocument.aspx?id=TS100162
FredMcD
  • Top 10 Contributor
4261 solutions 59656 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''
jscher2000
  • Top 10 Contributor
8777 solutions 71743 answers

Some plugins that operate behind the scenes or affect the user interface can behave strangely when set to "Ask to Activate". If they are not necessary, they can be set to "Never Activate" but if they are useful, try "Always Activate" and see whether that resolves the issue.

Some plugins that operate behind the scenes or affect the user interface can behave strangely when set to "Ask to Activate". If they are not necessary, they can be set to "Never Activate" but if they are useful, try "Always Activate" and see whether that resolves the issue.
FredMcD
  • Top 10 Contributor
4261 solutions 59656 answers

One thing you can do is disable the plugin under the Add-ons Manager. But using the Permissions settings, have it on for those sites that need it.

One thing you can do is disable the plugin under the Add-ons Manager. But using the Permissions settings, have it on for those sites that need it.