X
Tap here to go to the mobile version of the site.

Support Forum

What do you do when the computer won't accept your master password and you know it's right?

Posted

I'm trying to get into a site I know is ok but the computer won't let me in. In trying to find a way to fix this, I was asked for my Master Password which I have written down in a book and know by heart . It wasn't accepted. What do you do when this happens?

I'm trying to get into a site I know is ok but the computer won't let me in. In trying to find a way to fix this, I was asked for my Master Password which I have written down in a book and know by heart . It wasn't accepted. What do you do when this happens?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Chrome Virtual Keyboard
  • Online Banking Google Chrome Extension
  • Content Blocker Google Chrome Extension
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

listeruk 5 solutions 43 answers

Does the master password work when logging into other websites that are also stored in the browser. You can view the login/pass in Options - Security - Saved Passwords (the Show Passwords bottom right of the popup).

I would suggest typing the master password (no spaces before or after) into a text editor (notepad) and then copy/paste in, to ensure you are typing the correct password.

Also checking caps lock is not on too (though I can see you're not shouting :))

Does the master password work when logging into other websites that are also stored in the browser. You can view the login/pass in Options - Security - Saved Passwords (the Show Passwords bottom right of the popup). I would suggest typing the master password (no spaces before or after) into a text editor (notepad) and then copy/paste in, to ensure you are typing the correct password. Also checking caps lock is not on too (though I can see you're not shouting :))
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157414 answers

Also make sure that CAPS lock isn't on.

Also make sure that CAPS lock isn't on.
csutak40 0 solutions 10 answers

Is the password for the sync the same as it is for the Mozilla support? I have (apparently, don't remember doing it) set up the sync account on my desktop. It is set up, allowed me to change my preferences as to what I want to sync. I then went to set up my laptop, clicked on "already have an account" and typed in the password I use for Mozilla support and it says it is the incorrect password. I don't have a master password set up, but looked under "saved passwords" and there is nothing there (I don't save passwords as a preference, as I have a program that does that for me) What do I do? The "manage account" only gives me an option to change the password, if I know the old one. No option to request a new one. I just tried changing it on the desktop, that too says I have the wrong password. I have no idea how to figure out what the right password is

Is the password for the sync the same as it is for the Mozilla support? I have (apparently, don't remember doing it) set up the sync account on my desktop. It is set up, allowed me to change my preferences as to what I want to sync. I then went to set up my laptop, clicked on "already have an account" and typed in the password I use for Mozilla support and it says it is the incorrect password. I don't have a master password set up, but looked under "saved passwords" and there is nothing there (I don't save passwords as a preference, as I have a program that does that for me) What do I do? The "manage account" only gives me an option to change the password, if I know the old one. No option to request a new one. I just tried changing it on the desktop, that too says I have the wrong password. I have no idea how to figure out what the right password is

Modified by csutak40

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40085 answers

Helpful Reply

csutak40,

The question posted in the initial posting was a bit vague. In Firefox the "Master Password" usually refers to this - https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins - and it shouldn't prevent a user from loading any web page. When a user who has the Master Password feature set up in Firefox loads a web page that has a Password saved in the Firefox Password Manager, Firefox will ask for the user's Master Password.

As far as your situation, No - the Password for this forum - Mozilla Support - won't work for Sync - it isn't used any where else, within Firefox like for Sync and "Firefox Accounts" or any other mozilla.org sub-domain. No problem with using the same user name and password for then all, but when you go to login to any of them the username and password won't be "auto filled" until you save them for each sub-domain.

You need to use the password for "Firefox Accounts" that you used when you first setup Sync. And as far as not saving any passwords in Firefox, I believe that the Sync service won't work if you don't at least use the built-in Password Manager for saving your Sync Mozilla Services Password and the Mozilla Services Passphrase [which is used for encryption of your data]. I doubt if whatever you are using for saving passwords externally (outside of Firefox) is going to be able to deliver both the Password and the Passphrase that Sync needs to work properly.

csutak40, The question posted in the initial posting was a bit vague. In Firefox the "Master Password" usually refers to this - https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins - and it shouldn't prevent a user from loading '''''any''''' web page. When a user who has the Master Password feature set up in Firefox loads a web page that has a Password saved in the Firefox Password Manager, Firefox will ask for the user's Master Password. As far as your situation, '''No''' - the Password for this forum - Mozilla Support - won't work for Sync - it isn't used any where else, within Firefox like for Sync and "Firefox Accounts" or any other '''mozilla.org''' sub-domain. ''No problem with using the same user name and password for then all, but when you go to login to any of them the username and password won't be "auto filled" until you save them for each sub-domain.'' You need to use the password for "Firefox Accounts" that you used when you first setup Sync. And as far as '''not''' saving any passwords '''in Firefox''', I believe that the Sync service won't work if you don't at least use the built-in Password Manager for saving your Sync Mozilla Services Password and the Mozilla Services Passphrase ''[which is used for encryption of your data]''. I doubt if whatever you are using for saving passwords externally (outside of Firefox) is going to be able to deliver both the Password and the Passphrase that Sync needs to work properly.
csutak40 0 solutions 10 answers

Thank you it is sorted (well, the pasword part is) It let me re-set the password on the laptop - it didn't ask me for the old one there. So, now I have a new password. The sync worked - in a fashion. I think I need to write a separate post about that

Thank you it is sorted (well, the pasword part is) It let me re-set the password on the laptop - it didn't ask me for the old one there. So, now I have a new password. The sync worked - in a fashion. I think I need to write a separate post about that
J.L.Beitler 0 solutions 5 answers

I do not know nor do I remember setting my Master Password . How can I find what it is ?

I do not know nor do I remember setting my Master Password . How can I find what it is ?
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40085 answers

J.L.Beitler,

You can't "find it". The best you can do is to reset it - which will allow you to "start from scratch". All your Passwords will be deleted. https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

J.L.Beitler, You can't "find it". The best you can do is to reset it - which will allow you to "start from scratch". All your Passwords will be deleted. https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it