Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox refuses to load Gmail. "Problem loading page".

  • 1 reply
  • 300 have this problem
  • 39104 views
  • Last reply by CoryMH

more options

Whenever I attempt to load up Gmail I get this message: http://i.imgur.com/i7wNMrS.png

But when I go into private mode I can view Gmail without a problem. Is there a fix for this? I'm trying to switch from my bugged Chrome to Firefox, but if this can't be fixed then I'll go back.

Chosen solution

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can also try running in Firefox Safe Mode to see if an extension might be causing the issue.

Read this answer in context 👍 68

All Replies (1)

more options

Chosen Solution

Hello,

Try clearing your cookies and cache and then try signing in again.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can also try running in Firefox Safe Mode to see if an extension might be causing the issue.