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cannot open some websites

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I have not been able to open target or walmart websites for weeks in Firefox and now IE and Chrome as well ( all the latest versions updated). I have run various ( about 10 diff) malicious software removal tools from Microsoft,Spybot, malwarebytes, Mc Afee, Avast etc.... done manual registry key removal and restarts. and got a lovely 4-you.net redirect problem as a result and STILL cannot access those sites. My restore points only go back 3 days now ( how'd that happen?) so that's a bust. I want to throw this PC out a window. Anyone have a clue to what I am dealing with?

I have not been able to open target or walmart websites for weeks in Firefox and now IE and Chrome as well ( all the latest versions updated). I have run various ( about 10 diff) malicious software removal tools from Microsoft,Spybot, malwarebytes, Mc Afee, Avast etc.... done manual registry key removal and restarts. and got a lovely 4-you.net redirect problem as a result and STILL cannot access those sites. My restore points only go back 3 days now ( how'd that happen?) so that's a bust. I want to throw this PC out a window. Anyone have a clue to what I am dealing with?

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Google Update
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • VLC media player Web Plugin 2.1.3
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • This plug-in enables downloading of Flash videos
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
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  • DivX VOD Helper Plug-in
  • Coupons, Inc. Coupon Printer 4.0.2.0
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  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • 6.0.12.1483

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

You 10 solutions 135 answers

Malwarebytes didn't detect it?! That's some crazy malware.

Anyway, here's what I think you should do:

Look in your Add/Remove Programs list in Control Panel for shady programs and uninstall them.

After that, with Firefox open, press ALT on your keyboard, click Tools>Add-ons, and look for any suspicious or unfamiliar addons and either click the "Remove" or "Disable" button next to them.

Then, download Extension Defender from the Mozilla Add-ons page and perform a scan with it. (It detects dangerous add-ons which are installed on Firefox).

Next, reset your homepage. Press ALT on your keyboard; click Tools>Options. Go to General tab and click the Restore to Default button under Startup.

If none of those steps really help, I unfortunately think that you'll have to reset Firefox.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset . Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

I hope this helped you!

Malwarebytes didn't detect it?! That's some crazy malware. Anyway, here's what I think you should do: Look in your Add/Remove Programs list in Control Panel for shady programs and uninstall them. After that, with Firefox open, press ALT on your keyboard, click Tools>Add-ons, and look for any suspicious or unfamiliar addons and either click the "Remove" or "Disable" button next to them. Then, download [https://addons.mozilla.org/en-US/firefox/addon/extension-defender/ Extension Defender] from the Mozilla Add-ons page and perform a scan with it. (It detects dangerous add-ons which are installed on Firefox). Next, reset your homepage. Press ALT on your keyboard; click Tools>Options. Go to General tab and click the '''Restore to Default''' button under Startup. If none of those steps really help, I unfortunately think that you'll have to reset Firefox. '''''Note:''' After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Reset Firefox – easily fix most problems]] article for more information. To Reset Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it. #Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. I hope this helped you!
You 10 solutions 135 answers

Also, go to your Add-ons page and disable everything there, then go to the websites. Does the same thing happen?

Also, go to your Add-ons page and disable everything there, then go to the websites. Does the same thing happen?
FredMcD
  • Top 10 Contributor
4195 solutions 58555 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Question owner

I did try that! alco PC and just FF safe mode etc... I tracked it backwards to 9/27 with a realplayer extension update, a flash extension update and a flash blocker extension ( through FF get add on's) I'm still not able to get on target or walmart- which is a bummer because I am a huge BF, CM shopping fan. Oh, well. ALl 3 browsers ( thus the machine) are affected newset IE, newest Chrome and this FF. I took out and put back in with no extensions- still problems. It also turned of system restore points past a few days ago- one smart bugger. Firefox is my browser of choice and the only one used 99.9% of the time so the origin is here ------somewhere- I hope the solution is as well.

I did try that! alco PC and just FF safe mode etc... I tracked it backwards to 9/27 with a realplayer extension update, a flash extension update and a flash blocker extension ( through FF get add on's) I'm still not able to get on target or walmart- which is a bummer because I am a huge BF, CM shopping fan. Oh, well. ALl 3 browsers ( thus the machine) are affected newset IE, newest Chrome and this FF. I took out and put back in with no extensions- still problems. It also turned of system restore points past a few days ago- one smart bugger. Firefox is my browser of choice and the only one used 99.9% of the time so the origin is here ------somewhere- I hope the solution is as well.
You 10 solutions 135 answers

Have you tried download. cnet. com /AdwCleaner/3000-7786_4-75851221.html ADW Cleaner? If you didn't ADW Cleaner is bound to fix that issue. It specializes in browser hijackers. Download it, run it, and do a scan. Clean any threats!

Have you tried [http:// download. cnet. com /AdwCleaner/3000-7786_4-75851221.html ADW Cleaner]? If you didn't ADW Cleaner is bound to fix that issue. It specializes in browser hijackers. Download it, run it, and do a scan. Clean any threats!

Modified by James

James
  • Moderator
1594 solutions 11226 answers

I would avoid downloading anything from cnet aka download dot com as it has its own installer for many programs and bundles added junk you do not want. http://en.wikipedia.org/wiki/Download.com#Adware

This is the official link as it was written by one of the site staff. http://www.bleepingcomputer.com/download/adwcleaner/

I would avoid downloading anything from cnet aka download dot com as it has its own installer for many programs and bundles added junk you do not want. http://en.wikipedia.org/wiki/Download.com#Adware This is the official link as it was written by one of the site staff. http://www.bleepingcomputer.com/download/adwcleaner/

Question owner

Thanks for the advice- I note that and raise you a "removed all ad-ons and such because I am so done with this." Here's an update: Using manual and automated software like Malwarebytes, Spybot, Microsoft security essentials, CC cleanser, etc , my machine has had a thorough thorough cleansing and polishing. Now, this HP WIN 7 pos machine is humming like a sports car, but I still cannot access Target or Walmart Retail sites. I reset my Verizon router (unplugged that puppy overnight) and have no parental control or security blocking going on. Apparently, somewhere along the line, I got screwed from using the sites for Black Friday. I tried all other sites that I may have the urge to go to and they're fine. Target attempts get a port error or blank page in any browser, and the occasional target-4-you viral redirect. I can get to walmart using "wal-mart" but no links , shopping carts, etc work beyond that. Pinging the sites and using control panel to "access the internet or a particular website" yield no problems. Guess I am missing some shopping deals this year, the bargain gods want me to pay full retail.

Thanks for the advice- I note that and raise you a "removed all ad-ons and such because I am so done with this." Here's an update: Using manual and automated software like Malwarebytes, Spybot, Microsoft security essentials, CC cleanser, etc , my machine has had a thorough thorough cleansing and polishing. Now, this HP WIN 7 pos machine is humming like a sports car, but I still cannot access Target or Walmart Retail sites. I reset my Verizon router (unplugged that puppy overnight) and have no parental control or security blocking going on. Apparently, somewhere along the line, I got screwed from using the sites for Black Friday. I tried all other sites that I may have the urge to go to and they're fine. Target attempts get a port error or blank page in any browser, and the occasional target-4-you viral redirect. I can get to walmart using "wal-mart" but no links , shopping carts, etc work beyond that. Pinging the sites and using control panel to "access the internet or a particular website" yield no problems. Guess I am missing some shopping deals this year, the bargain gods want me to pay full retail.
You 10 solutions 135 answers

Hmm..completely clean computer?

Do this for me: go to C:\Windows\System32\drivers\etc, right click the file called hosts, and open it in Notepad. Copy down everything in there and message it here.

Hmm..completely clean computer? Do this for me: go to C:\Windows\System32\drivers\etc, right click the file called ''hosts'', and open it in Notepad. Copy down everything in there and message it here.

Modified by You

You 10 solutions 135 answers

Disregard this message until I've given you my OK to do this. I need to make sure that the problem isn't something simple with your hosts file.

Try clearing your cookies.

  1. Click the menu button New Fx Menu , choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

See if you still have the 4-you.net redirect after that.'

If that doesn't work, you might have something wrong which you can only resolve by resetting Firefox. Especially if you've tried everything else.

To reset Firefox

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset . Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
'''Disregard this message until I've given you my OK to do this. I need to make sure that the problem isn't something simple with your hosts file.''' '''Try clearing your cookies.''' #Click the menu button [[Image:New Fx Menu]], choose History, and then Clear Recent History.... #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. ''See if you still have the 4-you.net redirect after that.''' If that doesn't work, you might have something wrong which you can only resolve by resetting Firefox. Especially if you've tried everything else. '''To reset Firefox''' '''''Note:''' After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Reset Firefox – easily fix most problems]] article for more information. To Reset Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it. #Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen.

Question owner

I've tried these steps at least three times :(

I've tried these steps at least three times :(

Question owner

First off I've reset the host files a few times the last week: I edited the notepad list for length to post here's the key snips of it: the beginning:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handle within DNS itself.
#       127.0.0.1       localhost
#       ::1             localhost
# Start of entries inserted by Spybot - Search & Destroy
127.0.0.1	www.007guard.com
127.0.0.1	007guard.com


THE MIDDLE IMPORTANT PARTS: ( target and walmart not here)
127.0.0.1	tapotvz.cn
127.0.0.1	www.tapotvz.cn
127.0.0.1	targetsaver.com
127.0.0.1	www.targetsaver.com
127.0.0.1	tastethemusic.com
127.0.0.1	www.wacuyex.cn
127.0.0.1	waitreach.net
127.0.0.1	www.waitreach.net
127.0.0.1	wakeupdick.com
127.0.0.1	walitalia.it
127.0.0.1	www.walitalia.it
127.0.0.1	wanfuchina.com
127.0.0.1	www.wanfuchina.com

the end:

# This list is Copyright 2000-2010 Safer-Networking Ltd.
# End of entries inserted by Spybot - Search & Destroy
First off I've reset the host files a few times the last week: I edited the notepad list for length to post here's the key snips of it: the beginning: <pre><nowiki># Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost # Start of entries inserted by Spybot - Search & Destroy 127.0.0.1 www.007guard.com 127.0.0.1 007guard.com THE MIDDLE IMPORTANT PARTS: ( target and walmart not here) 127.0.0.1 tapotvz.cn 127.0.0.1 www.tapotvz.cn 127.0.0.1 targetsaver.com 127.0.0.1 www.targetsaver.com 127.0.0.1 tastethemusic.com 127.0.0.1 www.wacuyex.cn 127.0.0.1 waitreach.net 127.0.0.1 www.waitreach.net 127.0.0.1 wakeupdick.com 127.0.0.1 walitalia.it 127.0.0.1 www.walitalia.it 127.0.0.1 wanfuchina.com 127.0.0.1 www.wanfuchina.com the end: # This list is Copyright 2000-2010 Safer-Networking Ltd. # End of entries inserted by Spybot - Search & Destroy</nowiki></pre>

Modified by cor-el

deadrat 3 solutions 63 answers

Hostfile entries are used to byepass the DNS lookup. 127.0.0.1 should be ideally pointing to localhost.

I would recommend to look for the program: Spybot - Search & Destroy , disable it and then reset the host file using instructions here: http://support.microsoft.com/kb/972034

If that doesn't work, it could be because of a rootkit malware. Try the TDSSKiller ( http://usa.kaspersky.com/downloads/TDSSKiller ) or something else like trend micro's Rootkit Buster All .


That must fix it. If it doesn't you may have to contact your PC's OEM or Microsoft.

Hostfile entries are used to byepass the DNS lookup. 127.0.0.1 should be ideally pointing to localhost. I would recommend to look for the program: Spybot - Search & Destroy , disable it and then reset the host file using instructions here: [http://support.microsoft.com/kb/972034 http://support.microsoft.com/kb/972034] If that doesn't work, it could be because of a rootkit malware. Try the TDSSKiller ( [http://usa.kaspersky.com/downloads/TDSSKiller http://usa.kaspersky.com/downloads/TDSSKiller] ) or something else like [http://downloadcenter.trendmicro.com/index.php?regs=NABU&clk=latest&clkval=355&lang_loc=1 trend micro's Rootkit Buster All] . That must fix it. If it doesn't you may have to contact your PC's OEM or Microsoft.
You 10 solutions 135 answers

That's not what should be in the Hosts file. To fix that, try Dr. Web CureIt!. Download it here.

That's not what should be in the Hosts file. To fix that, try ''Dr. Web CureIt!''. Download it [http://www.freedrweb.com/cureit/ here].

Modified by You

Question owner

I appreciate the advice- it did not work- I reset the Fios router too- no help-

I appreciate the advice- it did not work- I reset the Fios router too- no help-
cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156837 answers

Note that the extra items in the hosts file are added by Spybot - Search & Destroy, so you need to check the setting there about how to modify or remove those items. Otherwise it is likely that Spybot will restore those items at some time.

Note that the extra items in the hosts file are added by Spybot - Search & Destroy, so you need to check the setting there about how to modify or remove those items. Otherwise it is likely that Spybot will restore those items at some time.