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Firefox crashes

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bp-ce9b1f28-fc79-41f9-8c3b-4b37f2141031 bp-4b87f067-3cab-43bc-a0f0-766592141031 bp-94e6f181-6c1f-43e5-b4dd-8b9fb2141031 bp-5397ee38-aca2-4de3-953a-583de2141031

bp-ce9b1f28-fc79-41f9-8c3b-4b37f2141031 bp-4b87f067-3cab-43bc-a0f0-766592141031 bp-94e6f181-6c1f-43e5-b4dd-8b9fb2141031 bp-5397ee38-aca2-4de3-953a-583de2141031

Chosen solution

You're welcome.

New Firefox releases might use more advanced features in the graphics display driver and this might cause issues if the driver isn't up to date or otherwise not compatible. Firefox doesn't always detect this and disable hardware acceleration automatically and you may have to do this yourself in case of issues.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

More Information

FredMcD
  • Top 10 Contributor
4266 solutions 59821 answers

These programs were flagged in the crash reports;

sgfxu32.dll = Graphics Adapter WDDM Software

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver


Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

These programs were flagged in the crash reports; sgfxu32.dll = Graphics Adapter WDDM Software nvwgf2um.dll = NVIDIA Compatible D3D10 Driver Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4266 solutions 59821 answers

These were also flagged;

flvsniff.dll = Free Download Manager

fdmumsp.dll = Free Download Manager

These were also flagged; flvsniff.dll = Free Download Manager fdmumsp.dll = Free Download Manager

Question owner

Hi,

SFC found no problems and the graphics drivers are already at the latest. In fact I upgraded the graphic drivers a week ago and it has been working fine until yesterday. Quit Download Manger too. However problem still happens.

Any other suggestions appreciated.

Greg

Hi, SFC found no problems and the graphics drivers are already at the latest. In fact I upgraded the graphic drivers a week ago and it has been working fine until yesterday. Quit Download Manger too. However problem still happens. Any other suggestions appreciated. Greg

Question owner

BTW - Firefox Safe mode works OK.

BTW - Firefox Safe mode works OK.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Hi,

That seems to have fixed it. Can you explain why it used to work with HA enabled and now it does not?

Thanks,

Greg

Hi, That seems to have fixed it. Can you explain why it used to work with HA enabled and now it does not? Thanks, Greg
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

Chosen Solution

You're welcome.

New Firefox releases might use more advanced features in the graphics display driver and this might cause issues if the driver isn't up to date or otherwise not compatible. Firefox doesn't always detect this and disable hardware acceleration automatically and you may have to do this yourself in case of issues.

You're welcome. New Firefox releases might use more advanced features in the graphics display driver and this might cause issues if the driver isn't up to date or otherwise not compatible. Firefox doesn't always detect this and disable hardware acceleration automatically and you may have to do this yourself in case of issues.
anuswara 4 solutions 195 answers

sorry what GPU you have? I have the same issue at ff shutdown: GTX650 + latest driver. have I to buy a newer GPU to be able to leave H/W acceleration enabled in FF?

"New Firefox releases might use more advanced features in the graphics display driver and this might cause issues" please what newer features in FF36? I dont find them in ff36 changelog. do you have a list of GPUs not supported by FF? gtx650 is not supported starting from ff36 while it is supported until ff35? should Mozilla guarantee the compatibility with nvidia drivers or should nvidia guarantee the compatibility with latest FF releases?

sorry what GPU you have? I have the same issue at ff shutdown: GTX650 + latest driver. have I to buy a newer GPU to be able to leave H/W acceleration enabled in FF? "New Firefox releases might use more advanced features in the graphics display driver and this might cause issues" please what newer features in FF36? I dont find them in ff36 changelog. do you have a list of GPUs not supported by FF? gtx650 is not supported starting from ff36 while it is supported until ff35? should Mozilla guarantee the compatibility with nvidia drivers or should nvidia guarantee the compatibility with latest FF releases?

Modified by anuswara