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Firefox crashes

Posted

I keep having constant crashes with Firefox lately, and it seems to be entirely random as to when it happens. I don't think it is any of my plugins because I have practically the exact same setup on another computer and haven't had any crashes.

I've tried running many anti-virus scans, used firefox's plug-in and add-on checker to check for updates (and it said that they were all up-to-date), memtest found nothing wrong with the computer and I've kept mostly everything clean. I also did a clean restart of firefox and it still didn't fix anything at all either.

-Last 5 crash reports- bp-c826ad17-64ab-4ded-bd6a-6538a2141030 bp-5248a902-9bf1-4873-8593-9af4f2141030 bp-b67dab05-95f5-43d3-be42-8f9302141030 bp-b9fac936-365c-480d-9b89-bd8b52141030 bp-f04827cf-9d25-497c-bff2-78ff82141030

-Other crash reports- bp-2ec7a835-36b4-4b65-bbcb-00b122141024 bp-edc072b3-03f3-4733-928f-7bcd02141024 bp-fa114492-3893-4429-812d-e96472141023 bp-d5f56664-ab6b-4d66-9db7-d967a2141022

I keep having constant crashes with Firefox lately, and it seems to be entirely random as to when it happens. I don't think it is any of my plugins because I have practically the exact same setup on another computer and haven't had any crashes. I've tried running many anti-virus scans, used firefox's plug-in and add-on checker to check for updates (and it said that they were all up-to-date), memtest found nothing wrong with the computer and I've kept mostly everything clean. I also did a clean restart of firefox and it still didn't fix anything at all either. -Last 5 crash reports- bp-c826ad17-64ab-4ded-bd6a-6538a2141030 bp-5248a902-9bf1-4873-8593-9af4f2141030 bp-b67dab05-95f5-43d3-be42-8f9302141030 bp-b9fac936-365c-480d-9b89-bd8b52141030 bp-f04827cf-9d25-497c-bff2-78ff82141030 -Other crash reports- bp-2ec7a835-36b4-4b65-bbcb-00b122141024 bp-edc072b3-03f3-4733-928f-7bcd02141024 bp-fa114492-3893-4429-812d-e96472141023 bp-d5f56664-ab6b-4d66-9db7-d967a2141022

Modified by KairosDialga

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 15.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.1.3
  • Plugin for Wacom tablets.
  • iTunes Detector Plug-in

Application

  • Firefox 33.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.5 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FlashGot 1.5.6.7 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • NoScript 2.6.9.3 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Tumblr Savior 0.4.12 (jid1-W5guVoyeUR0uBg@jetpack)
  • Avast Online Security 10.0.2204.148 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-15-2014
  • driverDate2:
  • driverVersion: 14.301.1001.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141023194920
  • browser.startup.homepage_override.buildID: 20141023194920
  • browser.startup.homepage_override.mstone: 33.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
CoryMH 229 solutions 1076 answers

Hello,

In your last 5 crash reports, atidxx32.dll is flagged each time - ATI driver. Try disabling hardware acceleration to see if that stops the crashing. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Hello, In your last 5 crash reports, ''atidxx32.dll'' is flagged each time - ATI driver. Try disabling hardware acceleration to see if that stops the crashing. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: # Click the menu button [[Image:New Fx Menu]] and select ''Options''. #In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''. #In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. #Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Did this fix your problems? Please report back to us! Thank you.

Question owner

Disabling hardware accelration did not help for me. My graphics driver is up-to-date and I even tried unintalling it and doing a clean install to make sure it was correctly put in and it still didn't help. (also there were no error on the install either, so it is correctly installed)

Disabling my theme and doing each of my addons one by one did not help, and according to the update checker for Firefox, there are 2 plugins that are not up to date (quicktime and VLC) but I have them disabled and also when I do try to update them they say I have the latest version.

Also note that this does not happen when going to any particular sites, it just does it entirely randomly. I could even have Firefox idle for several minutes and I will be away from the computer and it will still crash while I'm away.

Clean reinstall of firefox did not fix the problem either, ran quite a few different scans and didn't find any malware either.

Looking at all of the recent crash reports, it is still the same thing being flagged, (atidxx32.dll) but trying to google search any possible fixes and still haven't found anything that I haven't tried.

Somehow safe mode seems to be preventing any crashes, but I can't identify what addon is doing it. I have tried having them all disabled and activate just one and it still crashes regardless of which one I enable.

More crash reports just in case bp-a1daece2-84c5-4291-a002-3e7ec2141102 bp-3011f3d4-bf50-4df1-b2a1-888db2141102

Disabling hardware accelration did not help for me. My graphics driver is up-to-date and I even tried unintalling it and doing a clean install to make sure it was correctly put in and it still didn't help. (also there were no error on the install either, so it is correctly installed) Disabling my theme and doing each of my addons one by one did not help, and according to the update checker for Firefox, there are 2 plugins that are not up to date (quicktime and VLC) but I have them disabled and also when I do try to update them they say I have the latest version. Also note that this does not happen when going to any particular sites, it just does it entirely randomly. I could even have Firefox idle for several minutes and I will be away from the computer and it will still crash while I'm away. Clean reinstall of firefox did not fix the problem either, ran quite a few different scans and didn't find any malware either. Looking at all of the recent crash reports, it is still the same thing being flagged, (atidxx32.dll) but trying to google search any possible fixes and still haven't found anything that I haven't tried. Somehow safe mode seems to be preventing any crashes, but I can't identify what addon is doing it. I have tried having them all disabled and activate just one and it still crashes regardless of which one I enable. More crash reports just in case bp-a1daece2-84c5-4291-a002-3e7ec2141102 bp-3011f3d4-bf50-4df1-b2a1-888db2141102
CoryMH 229 solutions 1076 answers

What happens if you create a new profile and install those extensions one at a time? Please see the Profile Manager - Create, remove, or switch Firefox profiles. If that stops the crashing, see the article Recovering important data from an old profile - but be careful what you copy over as you might copy data that is causing the crashes.

I will ask for more help and see if another contributor can offer any other help.

What happens if you create a new profile and install those extensions one at a time? Please see the [[Use the Profile Manager to create and remove Firefox profiles]]. If that stops the crashing, see the article [[Recovering important data from an old profile]] - but be careful what you copy over as you might copy data that is causing the crashes. I will ask for more help and see if another contributor can offer any other help.
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159854 answers

Helpful Reply

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
AliceWyman
  • Moderator
240 solutions 2607 answers

Helpful Reply

Two of your recent crash reports show Signature: EnterBaseline and another shows Signature: js::jit::DoToBoolFallback

Something else to try, if the problem still exists in Windows Safe Mode ... from http://kb.mozillazine.org/Firefox_crashes#JIT_compiler

Firefox Safe Mode disables the JavaScript JIT compiler (called the Baseline Compiler starting in Firefox 23). If no crashes occur in Firefox Safe Mode but Firefox still crashes after disabling all extensions and turning off hardware acceleration (or if your crash reports show a JIT crash such as EnterBaseline or EnterMethodJIT in the signature), disable the JIT compiler by setting the javascript.options.baselinejit preference(s) to false in about:config.

  1. In the Location bar (address bar), type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise! to continue to the about:config page.
  3. Find the preference javascript.options.baselinejit
  4. Doubleclick on it to toggle the setting to false
Two of your recent crash reports show '''Signature: EnterBaseline''' and another shows '''Signature: js::jit::DoToBoolFallback''' Something else to try, if the problem still exists in Windows Safe Mode ... from http://kb.mozillazine.org/Firefox_crashes#JIT_compiler Firefox [http://kb.mozillazine.org/Safe_Mode Safe Mode] disables the JavaScript JIT compiler (called the [https://blog.mozilla.org/javascript/2013/04/05/the-baseline-compiler-has-landed/ Baseline Compiler] starting in Firefox 23). If no crashes occur in Firefox Safe Mode but Firefox still crashes after disabling all extensions and turning off hardware acceleration (or if your [http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports crash reports] show a JIT crash such as EnterBaseline or EnterMethodJIT in the signature), disable the JIT compiler by setting the '''javascript.options.baselinejit''' preference(s) to '''false''' in [http://kb.mozillazine.org/About:config about:config]. # In the [[Location bar autocomplete|Location bar]] (address bar), type '''about:config''' and press '''Enter'''. The about:config "''This might void your warranty!''" warning page may appear. # Click '''I'll be careful, I promise!''' to continue to the about:config page. #Find the preference '''javascript.options.baselinejit''' #Doubleclick on it to toggle the setting to '''false'''
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hello, due to the wide range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like www.memtest.org?

hello, due to the wide range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like www.memtest.org?

Question owner

CoryMH and cor-el - I'll get to those tomorrow when I have time and report back with my results as soon as I can.

AliceWyman - That half-worked. It didn't 100% solve the problem, but the crashes are FAR less frequent now after doing that. So thank you very much there.

philipp - I have done so prior to reporting this problem, and also just today while I was at work too. (Though I couldn't do it with as many passes that time as opposed when I did it before reporting this.) Both times reported no errors

CoryMH and cor-el - I'll get to those tomorrow when I have time and report back with my results as soon as I can. AliceWyman - That half-worked. It didn't 100% solve the problem, but the crashes are FAR less frequent now after doing that. So thank you very much there. philipp - I have done so prior to reporting this problem, and also just today while I was at work too. (Though I couldn't do it with as many passes that time as opposed when I did it before reporting this.) Both times reported no errors

Modified by KairosDialga

cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159854 answers

You can also do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can also do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware