Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have to re-start my laptop every time I open Firefox. It never completed the original updated and keeps wanting to restart my computer.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by CoryMH

more options

After reading all the other people who have the same issue, I guess as long as it runs when I do a restart, I'll just keep doing that until I see a fix for the problem...

All Replies (1)

more options

Hello,

Did you try reinstalling Firefox? Download the latest version (33.0.2) for your operating system and language here:

Uninstall Firefox in the Control Panel > Programs and Features. Then open Windows Explorer, and delete the folder:

  • (32 bit Windows) C:\Program Files\Mozilla Firefox
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox

And then reinstall Firefox.

Potentially unrelated: You are using an adblocker that hasn't been updated in over two years, try replacing it with something like Adblock Plus.