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Email link does not transfer to my email program but leaves an empty message box.

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The email link does not carrying over the link to my email. The message box comes up blank in the email. I'm using FF Beta. FF is my default browser for all things.

The email link does not carrying over the link to my email. The message box comes up blank in the email. I'm using FF Beta. FF is my default browser for all things.

Additional System Details

Installed Plug-ins

  • McAfee MSC FF plugin DLL
  • Motive Management Plug-in for Mozilla Browsers
  • Motive Plug-in for Mozilla Browsers
  • NPWLPG
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Motive Extension 1.0 (mcciwbch@motive.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 2a6c103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141023111813
  • browser.startup.homepage: https://my.yahoo.com/
  • browser.startup.homepage_override.buildID: 20141023111813
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • media.gmp-gmpopenh264.lastUpdate: 1412289578
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1414498333
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414448231
  • places.history.expiration.transient_current_max_pages: 100624
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 0
  • plugin.state.npmotive: 2
  • plugin.state.npmotiverequest: 2
  • plugin.state.nppl: 0
  • plugin.state.nprndlhtml5videoshim: 0
  • plugin.state.nprpplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3
  • security.tls.version.min: 0
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1414429789

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Please check to make sure the email url is set with the mime type: Applications panel - Set how Firefox handles different types of files

Please check to make sure the email url is set with the mime type: [[Set how Firefox handles different types of files]]
FredMcD
  • Top 10 Contributor
4259 solutions 59646 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''