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no close or minimize buttons

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The area above my pages - inactive tabs and toolbar area is entirely black. I have reset firefox, changed the background color and tried a couple of other things - nothing has helped. I have no minimize and no close buttons. Please don't make me switch to Chrome .

The area above my pages - inactive tabs and toolbar area is entirely black. I have reset firefox, changed the background color and tried a couple of other things - nothing has helped. I have no minimize and no close buttons. Please don't make me switch to Chrome .

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 14.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • LastPass Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • Coupons, Inc. Coupon Printer 5.0.2.0
  • iTunes Detector Plug-in
  • Plug-in for detecting Nero Kwik Media.
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Dashlane 3.0.6.69630 ({442718d9-475e-452a-b3e1-fb1ee16b8e9f})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 5-16-2014
  • driverDate2:
  • driverVersion: 10.18.10.3621
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1414297668
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1414297667
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414297693
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1414297692

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can also try other Windows themes.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- You can also try other Windows themes.

Question owner

I changed to default theme and it worked for a while but then I added a couple of extensions and it went back to black. However I started in safe mode to see if it was the extensions and it still came up black. Tried changing to default theme again - nothing. Any additional thoughts?

I changed to default theme and it worked for a while but then I added a couple of extensions and it went back to black. However I started in safe mode to see if it was the extensions and it still came up black. Tried changing to default theme again - nothing. Any additional thoughts?
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers
Did you try to disable hardware acceleration? *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I did all of the above and it worked for a while but as soon as flash crashed again it flipped the top to black again. I checked these things again it didn't help. Any thoughts?

I did all of the above and it worked for a while but as soon as flash crashed again it flipped the top to black again. I checked these things again it didn't help. Any thoughts?
basommer1954 0 solutions 3 answers

same problem tried safe mode, and disabling hardware acceleration and restarting nothing helped.. still black

same problem tried safe mode, and disabling hardware acceleration and restarting nothing helped.. still black
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper.

If you use a non standard windows theme or made other appearance changes then try to revert those changes and use a (different) standard theme or Windows wallpaper.