Recent answers to Active Tab has floating chinese characters as well as the tab name how do I get rid of this?https://support.mozilla.org/en-US/questions/10273932015-03-10T08:27:44-07:00Wish I knew what it was exactly they did. I'd like to fix this @$%^&* irritating problem as well2015-03-10T08:27:44-07:00vinkpunthttps://support.mozilla.org/en-US/questions/1027393?page=4#answer-702083<p>Wish I knew what it was exactly they did. I'd like to fix this @$%^&amp;* irritating problem as well. Could you possibly find out how they managed to do it? Thanks a bunch in advance!
</p>I did a chat session with McAfee support. They fixed it quickly. I haven't had the trouble since an2015-03-08T15:53:47-07:00goyakpacking@yahoo.comhttps://support.mozilla.org/en-US/questions/1027393?page=4#answer-701241<p>I did a chat session with McAfee support. They fixed it quickly. I haven't had the trouble since and That was over a month ago.
</p>Turning off Site Advisor wasn't enough for me. I had to uninstall it completely. Since I did that,2015-03-08T13:13:51-07:00mam2510https://support.mozilla.org/en-US/questions/1027393?page=4#answer-701190<p>Turning off Site Advisor wasn't enough for me. I had to uninstall it completely. Since I did that, I haven't had the problem at all...
</p>I do. I turned off Site Advisor. I don't see the problem now.
thanks
2015-03-08T07:04:21-07:00theslawhttps://support.mozilla.org/en-US/questions/1027393?page=4#answer-701024<p>I do. I turned off Site Advisor. I don't see the problem now.
</p><p>thanks
</p>Hi theslaw, do you have any McAfee add-ons? You can check using the Add-ons page. Either:
Ctrl+Shi2015-03-08T06:57:48-07:00jscher2000https://support.mozilla.org/en-US/questions/1027393?page=4#answer-701021<p>Hi theslaw, do you have any McAfee add-ons? You can check using the Add-ons page. Either:
</p>
<ul><li> Ctrl+Shift+a (Mac: Command+Shift+a)
</li><li> "3-bar" menu button (or Tools menu) &gt; Add-ons
</li><li> type or paste about:addons in the address bar and press Enter
</li></ul>
<p>In the left column, click Extensions. You also might check the Plugins.
</p>I have this, too. And it occurred right after the update to 36.0.1 that I just did.
Any help is wel2015-03-08T06:28:14-07:00theslawhttps://support.mozilla.org/en-US/questions/1027393?page=4#answer-701007<p>I have this, too. And it occurred right after the update to 36.0.1 that I just did.
</p><p>Any help is welcome
</p>Hi Mikedenmark, I'm not sure about that translation!
Anyway, the style rules for the user interface 2015-03-02T04:46:16-08:00jscher2000https://support.mozilla.org/en-US/questions/1027393?page=3#answer-697788<p>Hi Mikedenmark, I'm not sure about that translation!
</p><p>Anyway, the style rules for the user interface are compressed into a single large archive, so it's not likely that McAfee could replace or tamper with those rules without a great deal of trouble.
</p><p>If you think your installation could be damaged, though, you can replace the program files without touching your settings files. Important: do NOT uninstall Firefox first. That is not needed.
</p><p><strong>Clean Reinstall on Windows</strong>
</p><p>(1) Download a fresh installer for Firefox 36 from <a href="https://www.mozilla.org/firefox/all/" rel="nofollow">https://www.mozilla.org/firefox/all/</a> to a convenient location. (Scroll down to your preferred language.)
</p><p>(2) Exit out of Firefox.
</p><p>(3) Rename the program folder
</p><p><em>(64-bit Windows folder names)</em>
</p><pre>C:\Program Files (x86)\Mozilla Firefox
</pre>
<p>to
</p><pre>C:\Program Files (x86)\OldFirefox
</pre>
<p><em>(32-bit Windows folder names)</em>
</p><pre>C:\Program Files\Mozilla Firefox
</pre>
<p>to
</p><pre>C:\Program Files\OldFirefox
</pre>
<p>(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
</p><p>Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
</p>
<ul><li> \OldFirefox\Plugins
</li><li> \OldFirefox\browser\plugins
</li></ul>I doubt that this is a Mcfee issue.
The chinese characters are sex related. I cut some out and proce2015-03-01T16:01:53-08:00Mikedenmarkhttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-697524<p>I doubt that this is a Mcfee issue.
</p><p>The chinese characters are sex related. I cut some out and processed them with OCR software. Worked so far, that I could see girls were offering what they claimed was marriage. The characters were recognisable as chinese of some sort. So, chinese girls.
</p><p>Regarding what it is.
It is something that relates to the graphic curves that create a tab in Firefox. The one around where you read what is in a tab.
Both the upward going and the downward going.
Presently I have one tab with the chinese characters. The same set of characters on both ends of the tab.
If I choose another tab to be active, the characters moves to that tab.
If I point on the active tab, and while holding down the left button on the mouse, move that tab right or left, the characters follows the tab as it exchange place with the other tabs.
</p><p>I have several times seen that tabs sort of gets stretched across my screen. Incredible annoying, especially if several tabs are infected.
But also an indication that this is related to the firefox graphics.
The "sick" tabs are transparent, I can see the other tabs behind them, and operate those tabs.
The characters change from time to time. Seems some action on some homepages activates an "update" of the chinese characters.
</p><p>So far as I can see, this has something to do with a tab being active, and is connected to to the graphic parts of the firefox tabs.
</p><p>This also fits the description above where another user had Firefox reset by Mcfee. They must have replaced some corrupted file with the standard Firefox file.
</p><p>Does anyone here know what files are used to create Firefox tabs?
</p>Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extens2015-02-03T13:22:33-08:00cor-elhttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-686170<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem.
</p>
<ul><li>Switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance
</li><li>Do NOT click the Reset button on the Safe Mode start window
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>philipp said
@vabrant: in this case it's a different issue - please open a new question and includ2015-02-03T00:01:11-08:00vabranthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-685950<p><em>philipp <a href="#answer-685949" rel="nofollow">said</a></em>
</p>
<blockquote>
@vabrant: in this case it's a different issue - please open a <a href="https://support.mozilla.org/en-US/questions/new" rel="nofollow">new question</a> and include your troubleshooting information. thank you!
</blockquote>
<p>Thank you but this whole thing is becoming rather time consuming. Switiching back to IE
</p>@vabrant: in this case it's a different issue - please open a new question and include your troubles2015-02-02T23:57:52-08:00philipphttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-685949<p>@vabrant: in this case it's a different issue - please open a <a href="https://support.mozilla.org/en-US/questions/new" rel="nofollow">new question</a> and include your troubleshooting information. thank you!
</p>vabrant said
cor-el said
Try to disable the SiteAdvisor and close and restart Firefox.
Then re-en2015-02-02T23:31:03-08:00vabranthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-685937<p><em>vabrant <a href="#answer-685073" rel="nofollow">said</a></em>
</p>
<blockquote>
<em>cor-el <a href="#answer-684999" rel="nofollow">said</a></em>
<blockquote>
Try to disable the SiteAdvisor and close and restart Firefox.
Then re-enable the SiteAdvisor and close and restart Firefox another time.
</blockquote>
<p>Seems to be working, thanks
</p>
</blockquote>
<p>These chinese characters are back again and now even without Site Advisor (it has been uninstalled). Defenitely there is something else.
</p>cor-el said
Try to disable the SiteAdvisor and close and restart Firefox.
Then re-enable the SiteA2015-01-31T18:41:25-08:00vabranthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-685073<p><em>cor-el <a href="#answer-684999" rel="nofollow">said</a></em>
</p>
<blockquote>
Try to disable the SiteAdvisor and close and restart Firefox.
Then re-enable the SiteAdvisor and close and restart Firefox another time.
</blockquote>
<p>Seems to be working, thanks
</p>Try to disable the SiteAdvisor and close and restart Firefox.
Then re-enable the SiteAdvisor and clo2015-01-31T10:09:45-08:00cor-elhttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684999<p>Try to disable the SiteAdvisor and close and restart Firefox.
Then re-enable the SiteAdvisor and close and restart Firefox another time.
</p>philipp said
@vabrant & Bfuddled49: in this case, uninstall siteadvisor!
http://service.mcafee2015-01-31T03:26:16-08:00vabranthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684828<p><em>philipp <a href="#answer-684809" rel="nofollow">said</a></em>
</p>
<blockquote>
@vabrant &amp; Bfuddled49: in this case, uninstall siteadvisor!
<a href="http://service.mcafee.com/faqdocument.aspx?id=TS100162" rel="nofollow">http://service.mcafee.com/faqdocument.aspx?id=TS100162</a>
</blockquote>
<p>I rather use another browser, won't go without site advisor, thanks all the same
</p>@vabrant & Bfuddled49: in this case, uninstall siteadvisor!
http://service.mcafee.com/faqdocumen2015-01-31T02:34:52-08:00philipphttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684809<p>@vabrant &amp; Bfuddled49: in this case, uninstall siteadvisor!
<a href="http://service.mcafee.com/faqdocument.aspx?id=TS100162" rel="nofollow">http://service.mcafee.com/faqdocument.aspx?id=TS100162</a>
</p>Disabled the McAfee Site adviser and reset the FF defaults and continue to get the floating charact2015-01-31T02:32:03-08:00Bfuddled49https://support.mozilla.org/en-US/questions/1027393?page=3#answer-684808<p>Disabled the McAfee Site adviser and reset the FF defaults and continue to get the floating characters!
</p>Visiting re-directing sites? Well, I had thought of that, because I have indeed
been visiting some o2015-01-30T06:00:53-08:00vinkpunthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684481<p>Visiting re-directing sites? Well, I had thought of that, because I have indeed
been visiting some obscure asian sites lately, and the floating characters are
asian, aren't they?
I am very curious to hear if resetting to default really helps in the long term!
I'll wait a while to hear what the result is, cause I'll have to re-install most of
my add-ons after resetting.
</p>I have disabled Site Advisor and it worked fine for a couple of days, now those chinese characters a2015-01-30T05:54:01-08:00vabranthttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684475<p>I have disabled Site Advisor and it worked fine for a couple of days, now those chinese characters are back and Site Advisor is still turned off, so the problem cannot be caused by McAfee Site Advisor
</p>After getting a written response back from Mozilla this was a McAfee issue....I went to McAfee suppo2015-01-30T00:36:43-08:00goyakpacking@yahoo.comhttps://support.mozilla.org/en-US/questions/1027393?page=3#answer-684368<p>After getting a written response back from Mozilla this was a McAfee issue....I went to McAfee support on this today ( Jan 30, 2015 ) through a chat session. They checked for junk programs, then reset my Mozilla Firefox to default settings. So far all is well.
</p><p>Here is part of the copied chat session with McAfee support:
</p><p>Satishkumar B (08:24:45):
Is there any additional assistance you need for your McAfee products today?
</p><p>Customer (08:25:14):
Is there a special address I need to go to to get back to your support on this issue?
</p><p>Satishkumar B (08:26:09):
Please be informed that this is not the issue with McAfee and this is browser issue due to visiting re-directing sites. Please contact us back by visiting <a href="http://service.mcafee.com" rel="nofollow">service.mcafee.com</a> for McAfee support.
</p><p>Customer (08:26:29):
thank you for your help
</p><p>Satishkumar B (08:27:11):
You are welcome, Rick.
Satishkumar B (08:27:13):
Rick, you came with browser issue and I searched for junk applications and reset mozilla in your computer.
</p><p>Customer (08:27:32):
thank you
</p><p>Update 1/31/2015: On day two after having McAfee tech support remote into my desktop and make changes for me. I have not had the floating Asian characters return. This is the longest time span I have had without the interruption since it started. Will update again in a few days. Using Mozilla for everything to test things out.
</p><p>Update 2/3/2015: This has been eliminated since McAfee support remoted into my computer and did what ever they did. I had tried this on my own with no success. They said they reset my Firefox back to default and that was it. I had already tried that but perhaps not in the same way. When McAfee did it I lost all my bookmarks, extra tool bars. etc. I have not added any add-ons or bookmarks since then. I have been clear of the problem now since January 30th. (5 DAYS). I suggest if you can't correct it on your own, call or chat with McAfee. They did mine thru a chat session and remoted into my computer. There was no charge for doing it. They were quick....the whole process took less than 15 minutes. NOTE: My McAfee Total Protection is on and working.
</p><p>Update 3/2/15: I have been clear of the problem since my original contact and help from McAfee chat support.
</p>