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Firefox crashes

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My firefox keeps on crashing. here is my Crash ID: bp-3b395d2c-43cd-41fd-8445-439532141023

what do I need to do?

My firefox keeps on crashing. here is my Crash ID: bp-3b395d2c-43cd-41fd-8445-439532141023 what do I need to do?

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philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

Helpful Reply

hello ladyshftn, is there any particular action you're performing when this crash happens? maybe a clean reinstall can address this problem:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the contents that remain after an uninstall manually.
  3. download and install a fresh copy of the browser from https://www.mozilla.org/firefox/all/
hello ladyshftn, is there any particular action you're performing when this crash happens? maybe a clean reinstall can address this problem: # please try to uninstall firefox from the system control panel. # then go to the firefox program folder (usually located at ''C:\Program Files (x86)\Mozilla Firefox'') and delete the contents that remain after an uninstall manually. #download and install a fresh copy of the browser from https://www.mozilla.org/firefox/all/
FredMcD
  • Top 10 Contributor
4247 solutions 59408 answers

Signature nsZipArchive

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Signature nsZipArchive '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.