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Can't log onto HTTPS sight with Firefox, but can with Internet Explorer

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When I try to log into HTTPS://WEBMAIL.FRONTIER.COM, I get the following message; 'Can't confirm connection is secure'. Tech Details - Login.Yahoo.Com uses an invalid security certificate. When I logon using Explorer, I have no problems.

When I try to log into HTTPS://WEBMAIL.FRONTIER.COM, I get the following message; 'Can't confirm connection is secure'. Tech Details - Login.Yahoo.Com uses an invalid security certificate. When I logon using Explorer, I have no problems.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 15.0 r0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Virtual Keyboard
  • Online Banking Extension
  • Content Blocker Extension
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Dangerous Websites Blocker 4.5.0.311 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • Safe Money 4.5.0.311 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.5.0.311 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8700M GT
  • adapterDescription2:
  • adapterDeviceID: 0x0409
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8700M GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: https://login.frontier.com/webmail/
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • dom.allow_scripts_to_close_windows: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1414015847
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1414015845
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414015849
  • places.history.expiration.transient_current_max_pages: 53627
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npcontentblocker: 2
  • plugin.state.npmcsnffpl: 2
  • plugin.state.nponlinebanking: 2
  • plugin.state.nppdf: 2
  • plugin.state.npvkplugin: 2
  • privacy.cpd.cookies: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1412033793

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

I'm not sure why Yahoo is involved... Does Firefox show this address

https://login.frontier.com/webmail/

or are you getting redirected to a different page?


Your Kaspersky security suite has a feature that scans secure connections. If you are using that feature and Firefox is not set up to trust Kaspersky, then you will have certificate errors on numerous secure sites. Not sure if you have noticed anything like that.


Does the error page have a third section labeled "I understand the risks"? If so, you can check whether the certificate is linked to Kaspersky by clicking the Add Exception button, the View (if View is grayed, try Get Certificate first). If you can view the certificate, check the "Issued by" section to see whether it shows anything unusual. The normal issuer for https://login.yahoo.com/ is "VeriSign Class 3 Secure Server CA - G3". You don't actually have to add an exception to do this research, you can cancel out of the dialog.

I'm not sure why Yahoo is involved... Does Firefox show this address https://login.frontier.com/webmail/ or are you getting redirected to a different page? ---- Your Kaspersky security suite has a feature that scans secure connections. If you are using that feature and Firefox is not set up to trust Kaspersky, then you will have certificate errors on numerous secure sites. Not sure if you have noticed anything like that. ---- Does the error page have a third section labeled "I understand the risks"? If so, you can check whether the certificate is linked to Kaspersky by clicking the Add Exception button, the View (if View is grayed, try Get Certificate first). If you can view the certificate, check the "Issued by" section to see whether it shows anything unusual. The normal issuer for https://login.yahoo.com/ is "VeriSign Class 3 Secure Server CA - G3". You don't actually have to add an exception to do this research, you can cancel out of the dialog.

Question owner

Yes, Firefox shows the following address; https:login.frontier.com.webmail/. There is no section labeled " I understand the risks".

Yes, Firefox shows the following address; https:login.frontier.com.webmail/. There is no section labeled " I understand the risks".
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

If you right-click the error page, does the menu show a "This Frame" item? If so, expand that and Open Frame in a New Tab. Does that page show a Yahoo address? Still trying to figure out how Yahoo is involved...

If you right-click the error page, does the menu show a "This Frame" item? If so, expand that and Open Frame in a New Tab. Does that page show a Yahoo address? Still trying to figure out how Yahoo is involved...

Question owner

I guess the official title is frontier/Yahoo mail. I can also get to it by going to YAHOO.COM and clicking on the e-mail icon. I can do that on Explorer but when I do it on Firefox I get the same security message.

I guess the official title is frontier/Yahoo mail. I can also get to it by going to YAHOO.COM and clicking on the e-mail icon. I can do that on Explorer but when I do it on Firefox I get the same security message.

Question owner

I just went through all my favorites and I had trouble with one other HTTPS sight, but I was given the I know the risks option and I set it up. Other HTTPS sights worked fine.

I just went through all my favorites and I had trouble with one other HTTPS sight, but I was given the I know the risks option and I set it up. Other HTTPS sights worked fine.
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Okay, so on the site where you just made an exception, can you take a look at the certificate and see what is listed under "Issued by"? This can help identify whether it's a Kaspersky setup issue, or something else.

When you're on that site, click the padlock (or gray ! triangle) in the address bar and More Information, then View Certificate.

Okay, so on the site where you just made an exception, can you take a look at the certificate and see what is listed under "Issued by"? This can help identify whether it's a Kaspersky setup issue, or something else. When you're on that site, click the padlock (or gray ! triangle) in the address bar and More Information, then View Certificate.

Question owner

I can't find an "Issued By'" field. When I go to the Frontier website and I click on the padlock I get the following message; "You are connected to Frontier.com. Verified by: GEO trust Inc. The connection to this website is secure." Then when I click on "Log-On" I get the "Can't confirm connection is secure" message

I can't find an "Issued By'" field. When I go to the Frontier website and I click on the padlock I get the following message; "You are connected to Frontier.com. Verified by: GEO trust Inc. The connection to this website is secure." Then when I click on "Log-On" I get the "Can't confirm connection is secure" message
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Hmm, now I'm not sure, is Frontier the site where you were able to use the Add Exception button, or was it a different site?

In the little information panel you clicked, can you find the More Information button? Use that button to open the Page Info dialog to the Security section, and then you should find the View Certificate button there.

Hmm, now I'm not sure, is Frontier the site where you were able to use the Add Exception button, or was it a different site? In the little information panel you clicked, can you find the More Information button? Use that button to open the Page Info dialog to the Security section, and then you should find the View Certificate button there.

Question owner

When I go to the website where I was able to use the 'Add Exception Button' and open the Security Section this is what I get;

When I go to the website where I was able to use the 'Add Exception Button' and open the Security Section this is what I get;
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

The screen shot did not attach?? What is listed under "Issued by"?

The screen shot did not attach?? What is listed under "Issued by"?

Question owner

There is no 'Issued BY'

There is no 'Issued BY'
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Hi lbkazel, The second group of lines is the "Issued By" section I was thinking of.

For the Entrust certificate

If you visit Entrust's login page, will it load? The idea behind this is to make sure that all the links in the chain of trust for Entrust certificates are recognized and stored by Firefox.

https://login.entrust.net/

If necessary, how to update the certificate chain on the server, or import into Firefox: http://www.entrust.net/ssl-technical/chaincert_faq.cfm

For Frontier/Yahoo

To view the certificate and "Issued by" section of the certificate, I think you will need to use a different browser that can load the page. The process is generally similar: click the padlock in the address bar, then follow the link to view the certificate/certificate details.

Hi lbkazel, The second group of lines is the "Issued By" section I was thinking of. '''''For the Entrust certificate''''' If you visit Entrust's login page, will it load? The idea behind this is to make sure that all the links in the chain of trust for Entrust certificates are recognized and stored by Firefox. https://login.entrust.net/ If necessary, how to update the certificate chain on the server, or import into Firefox: http://www.entrust.net/ssl-technical/chaincert_faq.cfm '''''For Frontier/Yahoo''''' To view the certificate and "Issued by" section of the certificate, I think you will need to use a different browser that can load the page. The process is generally similar: click the padlock in the address bar, then follow the link to view the certificate/certificate details.