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What is slowing firefox, it hangs, and I did what was recommended..

Posted

I used to use firefox almost exclusively, it was so good. But I had to reinstall, and also there are newer versions and it has become such a troublesome browser I use the others.

 The main problem is firefox hangs if I click a link in a webpage, and it actually times out -- something I haven't had happen in years. I have the fastest connection, I have a fast notebook. This had never been a problem before.
 One troublehooting suggestion was to disable extensions and add-ons. I did look there, but I don't have any. There were three extensions, all disabled.
 Then I looked under the "add-ons" manager and there are a dozen. I all have them set on "ask to activate." I don't know if this is the problem. I don't want this browser using anything other than the adobe pdf file, so I have set it so it won't assume and change my pdf files. 
 I have no issues with video and sound. But the hanging and timing out is making me nuts.
 I'm open to all suggestions. Thanks,
Gina
I used to use firefox almost exclusively, it was so good. But I had to reinstall, and also there are newer versions and it has become such a troublesome browser I use the others. The main problem is firefox hangs if I click a link in a webpage, and it actually times out -- something I haven't had happen in years. I have the fastest connection, I have a fast notebook. This had never been a problem before. One troublehooting suggestion was to disable extensions and add-ons. I did look there, but I don't have any. There were three extensions, all disabled. Then I looked under the "add-ons" manager and there are a dozen. I all have them set on "ask to activate." I don't know if this is the problem. I don't want this browser using anything other than the adobe pdf file, so I have set it so it won't assume and change my pdf files. I have no issues with video and sound. But the hanging and timing out is making me nuts. I'm open to all suggestions. Thanks, Gina

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 15.0 r0
  • Citrix Online App Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Activation Technologies Plugin for Mozilla
  • 5.1.30514.0
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ask Toolbar 3.6.14.192 (toolbar@ask.com) (Inactive)
  • DigitalPersona Extension 5.0.0.4997 (otis@digitalpersona.com) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-13-2011
  • driverDate2:
  • driverVersion: 8.910.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: http://www.tampabaytimes.com/
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: https://search.yahoo.com/search?fr=mcafee&type=B111US0D20140828&p=
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  • media.gmp-gmpopenh264.version: 1.1
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  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414066535
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,video/3gpp2,audio/3gpp,video/3gpp,audio/3gpp2,audio/aac,audio/x-aac,audio/aiff,audio/x-aiff,application/x-mpeg,audio/basic,audio/mid,audio/midi,audio/x-midi,video/mpeg,video/x-mpeg,audio/wav,audio/x-wav
  • plugin.importedState: True
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Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4305 solutions 60415 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Plugins (ask to activate) are programs that Firefox finds already in your computer. Add-ons are programs that you have placed in Firefox. But some are added by virus type programs without you knowing it.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' -------------- Plugins (ask to activate) are programs that Firefox finds already in your computer. Add-ons are programs that you have placed in Firefox. But some are added by virus type programs without you knowing it. -------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.