X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

crash ID: bp-276c1125-5906-4568-9f5c-86ce62141023

my firefox crashed as soon as i installed and opened it,and i even had no chance to start it.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.0.0.0 AdapterSubsysID: 397a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:0.10.14,cemigration%40mozillaonline.com:33.0,coba%40mozilla.com.cn:1.0.24,cpmanager%40mozillaonline.com:1.2.14,easyscreenshot%40mozillaonline.com:1.2.3,personas%40christopher.beard:2.1.1,quicklaunch%40mozillaonline.com:0.17,tabimprovelite%40mozillaonline.com:1.7.33,xthunder%40lshai.com:1.3.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0,commonfix%40mozillaonline.com:0.9,semodifier%40mozillaonline.com:0.2,wx-assistant%40mozillaonline.com:1.1.2,youdao-translate%40mozillaonline.com:0.8 AvailablePageFile: 5800353792 AvailablePhysicalMemory: 2159226880 AvailableVirtualMemory: 3929341952 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 49152000 BreakpadReserveSize: 41943040 BuildID: 20141011015303 CrashTime: 1414030455 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413980800 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 397a17aa, AdapterDriverVersion: 9.0.0.0 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 409 StartupTime: 1414030453 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8531066880 TotalPhysicalMemory: 4236099584 TotalVirtualMemory: 4294836224 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 33.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 服务提供商 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP 服务提供商 : 2 : 1 :  
RSVP UDPv6 服务提供商 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP 服务提供商 : 2 : 2 : 

useragent_locale: zh-CN

此报告同时包含了应用程序崩溃时状态的技术信息。

crash ID: bp-276c1125-5906-4568-9f5c-86ce62141023 my firefox crashed as soon as i installed and opened it,and i even had no chance to start it. AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.0.0.0 AdapterSubsysID: 397a17aa AdapterVendorID: 0x8086 Add-ons: cehomepage%40mozillaonline.com:0.10.14,cemigration%40mozillaonline.com:33.0,coba%40mozilla.com.cn:1.0.24,cpmanager%40mozillaonline.com:1.2.14,easyscreenshot%40mozillaonline.com:1.2.3,personas%40christopher.beard:2.1.1,quicklaunch%40mozillaonline.com:0.17,tabimprovelite%40mozillaonline.com:1.7.33,xthunder%40lshai.com:1.3.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0,commonfix%40mozillaonline.com:0.9,semodifier%40mozillaonline.com:0.2,wx-assistant%40mozillaonline.com:1.1.2,youdao-translate%40mozillaonline.com:0.8 AvailablePageFile: 5800353792 AvailablePhysicalMemory: 2159226880 AvailableVirtualMemory: 3929341952 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 49152000 BreakpadReserveSize: 41943040 BuildID: 20141011015303 CrashTime: 1414030455 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413980800 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 397a17aa, AdapterDriverVersion: 9.0.0.0 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 409 StartupTime: 1414030453 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8531066880 TotalPhysicalMemory: 4236099584 TotalVirtualMemory: 4294836224 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 33.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 服务提供商 : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP 服务提供商 : 2 : 1 : RSVP UDPv6 服务提供商 : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP 服务提供商 : 2 : 2 : useragent_locale: zh-CN 此报告同时包含了应用程序崩溃时状态的技术信息。

Chosen solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Read this answer in context 3

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36

More Information

user669794 59 solutions 672 answers

Chosen Solution

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu: *In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. *In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''. If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br> [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Question owner

Thank you so much,my problem has been solved. I start in safe mode and follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to turn off hardware acceleration.

Thank you so much,my problem has been solved. I start in safe mode and follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] to turn off hardware acceleration.