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firefox starts but is unusable

  • 3 replies
  • 9 have this problem
  • Last reply by jscher2000

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Firefox starts but I have no menu, no buttons, no address bar and no webpage.

No interaction is possible. I can see the close, maximise and minimise buttons in the top right corner, a translucent strip across the top and a white section below.

I've tried uninstalling, wiping all Mozilla folders from HOME/AppData/Local, then reinstalling, but I'm getting the same thing.

Unfortunately I can't upload a screenshot here. I don't know what version of firefox I'm on, but this problem was triggered by an update prompted by firefox, (to which I foolishly agreed) so it's probably the latest version.

All Replies (3)

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see screenshot:

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Have the EXACT same problem! Started with FF33!

Made almost 100 restarts in past few days... :-\

Firefox is crashing DAILY for YEARS now... but nothing this bad.

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Hi Marco Lopes, can you start a new question with your system information? If Firefox is not stable enough to run for at least a few minutes, try starting up in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can start Firefox in Safe Mode when it is not running by holding down a key on the keyboard while starting Firefox:

  • Windows: hold down the Shift key
  • Mac: hold down the option key

A small dialog should appear. Click "Start in Safe Mode" (not Reset).