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Error Printing Shipping Labels

Posted

I have been printing shipping labels from PayPal for several years now, almost everyday and this just started Oct 16th or 17th. I can no longer print shipping labels using FireFox. The small window opens up and then hangs with a message Please wait....processing. I CAN print the same label using Chrome. I have reset Firefox, uninstalled and reinstalled it, updated to the latest and greatest Java and Adobe reader, disabled the firewall, but can't seem to get it to work.

I have been printing shipping labels from PayPal for several years now, almost everyday and this just started Oct 16th or 17th. I can no longer print shipping labels using FireFox. The small window opens up and then hangs with a message Please wait....processing. I CAN print the same label using Chrome. I have reset Firefox, uninstalled and reinstalled it, updated to the latest and greatest Java and Adobe reader, disabled the firewall, but can't seem to get it to work.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • McAfee MSC FF plugin DLL
  • VLC media player Web Plugin 2.1.3
  • Version 5.4.2.18903
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Jazz-Plugin provides low-level MIDI support
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • McAfee Virtual Technician plugin

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R7 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6658
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 7-4-2014
  • driverDate2:
  • driverVersion: 13.251.9001.1001
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1413820709
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1413820709
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1413823297
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1413823297

Misc

  • User JS: No
  • Accessibility: No

Question owner

Thanks for all your help. This is a nice work around for now and should I ever stumble on a fix, I'll be sure and post about it here.

It was actually dom.disable_window_open_feature.toolbar that worked for me.

Thanks for all your help. This is a nice work around for now and should I ever stumble on a fix, I'll be sure and post about it here. It was actually '''dom.disable_window_open_feature.toolbar''' that worked for me.
solkeys 0 solutions 17 answers

I updated Firefox and now it is working.

I updated Firefox and now it is working.