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website login issues

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

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Last few releases of FF have been very cumbersome on my MacBook Pro with constant crashes and now I am having issues logging into websites especially financial ones such as Capital One or Suntrust.

Capital One gives a 400 bad request and SunTrust simply just reverts to the home page after trying to login from it. This has been an ongoing problem and I know about the solution of corrupt cookies or cache but for it to happen over and over there is more at play that is causing this because when I switch to Google Chrome there is no issue and the sites are working fine.

I also can't access .aspx pages it just renders blank and I have to again use Chrome. FF used to be my go to browser but now it just became a headache that consistently has issues.

All Replies (2)

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)