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My browser is not working and I cannot close it to reinstall. I installed to updates and now have this problem.

  • 5 replies
  • 1 has this problem
  • 91 views
  • Last reply by ideato

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I updated the security and now my browser doesn't work. I have a blank screen that is partly black and I can't even close it to uninstall and reinstall. What should I do?

Chosen solution

Yes, confirm that philipp's reply is the correct one for that issue, the problem is the intel hd3000 graphics card with an old driver present, the easy way is to disable hardware acceleration, ......to be honest..... i think bypass the problem and lose any benefits from hardware acceleration.


thanks

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All Replies (5)

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Hi FishPond2002, Thank you for your question. Currently in version 33, Firefox has implemented a new, faster way of loading webpages. This new feature is called OMTC. However, there are still some tweaks Mozilla developers are making to this.

There is a known issue that Mozilla works on very hard to fix: if you are experiencing black webpages on some sites, here's what you can do to avoid the problem in the meantime:

Try starting Firefox in Safe Mode. If the problem no longer happens in Safe Mode, please turn off hardware acceleration and then restart Firefox normally.

Please let us know if this solves the problem.


Thank you

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This doesn't solve my problem, since I have no tabs or task bar at the top and cannot go to safe mode. All I have is a blank page with nothing on top. Therefore, I am not able to go to any websites or close the browser.

Modified by FishPond2002

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If you can not open firefox to reach hardware acceleration option then start firefox into safemode by pressing the shift key while the application is launching and then disable hardware acceleration.


EDIT:To exit a program that isn't responding in your win 7, open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager, click the Applications tab, click the program that isn't responding, and then click End Task.


then do the above, pressing the shift key......


thanks

Modified by ideato

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hello, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

Modified by philipp

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Chosen Solution

Yes, confirm that philipp's reply is the correct one for that issue, the problem is the intel hd3000 graphics card with an old driver present, the easy way is to disable hardware acceleration, ......to be honest..... i think bypass the problem and lose any benefits from hardware acceleration.


thanks