X
Tap here to go to the mobile version of the site.

Support Forum

Firefox Hello button doesn't appear.

Posted

Firefox Hello was added in Firefox Beta 34.0. However, the Firefox Hello button doesn't appear in either the Firefox menu, or in Customize Mode. Am I missing something or is it only available to select people?

Firefox Hello was added in Firefox Beta 34.0. However, the Firefox Hello button doesn't appear in either the Firefox menu, or in Customize Mode. Am I missing something or is it only available to select people?

Chosen solution

In the Customize window you can click on "Restore Defaults". You will then have to set things up again if you do not use default layout.

Bug 1083525 - Hello button does not appear in palette if customized prior to FFx34

Bugzilla is not a discussion forum like this so Please do not comment in bug unless it is a useful thing like patches, the cause or fix as "Me too" comments are email/bug spam.

Read this answer in context 7

Additional System Details

Installed Plug-ins

  • Exent's browser plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • npbyond
  • Exent® AOD Gecko Plugin
  • Facebook Video Calling Plugin
  • GEPlugin
  • Version 5.38.4.0
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • np-mswmp
  • LastPass Plugin
  • npapicomadapter
  • Pando Web Plugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Roblox Launcher Plugin
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.30514.0
  • Skype Web Plugin
  • Thinclient_v1.0.6.0
  • Unity Player 4.5.4f1
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adblock Plus 2.6.5 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Add-on Compatibility Reporter 2.0.4 (compatibility@addons.mozilla.org) (Inactive)
  • avast! Online Security 9.0.2022.113 (wrc@avast.com) (Inactive)
  • Cleanest Addon Manager 7.0 (cam@sdrocking.com) (Inactive)
  • Customizations for Adblock Plus 1.0.3 (customization@adblockplus.org) (Inactive)
  • Element Hiding Helper for Adblock Plus 1.3 (elemhidehelper@adblockplus.org) (Inactive)
  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800}) (Inactive)
  • FindBar Tweak 2b1 (fbt@quicksaver) (Inactive)
  • Firefox Personalization Study 4.0.1 (firefox.personalization.study@up.mozilla) (Inactive)
  • Greasemonkey 2.3beta1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • LastPass 3.1.1 (support@lastpass.com) (Inactive)
  • Omnibar 0.7.28.20141004 (omnibar@ajitk.com) (Inactive)
  • Omnibar Plus 1.0.20 (omnibarplus@quicksaver) (Inactive)
  • Puzzle Toolbars 2b3 (thePuzzlePiece@quicksaver) (Inactive)
  • Stylish 1.4.3b2 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Inactive)
  • The Fox, Only Better 1.1.4b5 (thefoxonlybetter@quicksaver) (Inactive)
  • URL Fixer 4.1 ({0fa2149e-bb2c-4ac2-a8d3-479599819475}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 14d71043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 3-20-2014
  • driverDate2:
  • driverVersion: 9.17.10.3517
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.resume_from_crash: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141014134955
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20141014134955
  • browser.startup.homepage_override.mstone: 34.0
  • browser.urlbar.maxRichResults: 15
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • font.internaluseonly.changed: False
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1412913638
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1413473227
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1413430203
  • places.history.expiration.transient_current_max_pages: 68354
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411107457

Misc

  • User JS: No
  • Accessibility: No
SwamiS 0 solutions 5 answers

Got any update for this issue from Firefox team?

Got any update for this issue from Firefox team?

Question owner

Not yet.

Not yet.
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11291 answers

Chosen Solution

In the Customize window you can click on "Restore Defaults". You will then have to set things up again if you do not use default layout.

Bug 1083525 - Hello button does not appear in palette if customized prior to FFx34

Bugzilla is not a discussion forum like this so Please do not comment in bug unless it is a useful thing like patches, the cause or fix as "Me too" comments are email/bug spam.

In the Customize window you can click on "Restore Defaults". You will then have to set things up again if you do not use default layout. [https://bugzilla.mozilla.org/show_bug.cgi?id=1083525 Bug 1083525] - Hello button does not appear in palette if customized prior to FFx34 Bugzilla is not a discussion forum like this so Please do not comment in bug unless it is a useful thing like patches, the cause or fix as [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html "Me too" comments are email/bug spam].
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Is that button added by one of the installed extensions?

You seem to have a lot of disabled extensions.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

Is that button added by one of the installed extensions? You seem to have a lot of disabled extensions. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

Question owner

It was a feature added in Firefox beta today and is officially in the patch notes. All my extensions were disabled because I was trying to see if the cause WAS a extension.

It was a feature added in Firefox beta today and is officially in the patch notes. All my extensions were disabled because I was trying to see if the cause WAS a extension.
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11291 answers

So was the Hello button there after clicking on Restore Defaults ?

This is what the Hello button is for those who do not know. http://blog.mozilla.org/futurereleases/2014/10/16/test-the-new-firefox-hello-webrtc-feature-in-firefox-beta/

So was the Hello button there after clicking on Restore Defaults ? This is what the Hello button is for those who do not know. http://blog.mozilla.org/futurereleases/2014/10/16/test-the-new-firefox-hello-webrtc-feature-in-firefox-beta/
SwamiS 0 solutions 5 answers

James, I don't think it shows up after "Restore Defaults", atleast for me. Yeah, I have used this feature before in previous Beta release for testing purpose. Not sure where did the icon go now. I didn't go through the Bugzilla info. in details. Looking at the overview whatever mentioned in the BZ and your comment, James, the 'Restore Defaults' should bring it back. But, it doesn't seem to do the thing. @ MCGamer20000, are you talking about a fix for this issue(call feature) or something else about the extensions?

James, I don't think it shows up after "Restore Defaults", atleast for me. Yeah, I have used this feature before in previous Beta release for testing purpose. Not sure where did the icon go now. I didn't go through the Bugzilla info. in details. Looking at the overview whatever mentioned in the BZ and your comment, James, the 'Restore Defaults' should bring it back. But, it doesn't seem to do the thing. @ MCGamer20000, are you talking about a fix for this issue(call feature) or something else about the extensions?
SwamiS 0 solutions 5 answers

Helpful Reply

Okay. Now going through the steps mentioned by adam in Bug 1083525. I followed the step#4 alone to give it a try and modified the "loop.throttled" to "false" and restarted Firefox. And went into the customize link, I could see the call button now. So, I pulled that icon near to menu bar, where it used to be. However, this is not a solution. Just wanted to share, there is some way to bring it back. Not sure if I can mention this in the Bugzilla comments, so they can work on a proper fix for this issue?

Okay. Now going through the steps mentioned by adam in [https://bugzilla.mozilla.org/show_bug.cgi?id=1083525 Bug 1083525]. I followed the step#4 alone to give it a try and modified the "loop.throttled" to "false" and restarted Firefox. And went into the customize link, I could see the call button now. So, I pulled that icon near to menu bar, where it used to be. However, this is not a solution. Just wanted to share, there is some way to bring it back. Not sure if I can mention this in the Bugzilla comments, so they can work on a proper fix for this issue?

Modified by cor-el

beachmarathoner 1 solutions 21 answers

I also do not have the Hello Button in 34b1 but worse yet all my Flash and VLC has been made unworkable across the computer (this part is a cross posting but I thought might help solve both problems).

(https://support.mozilla.org/en-US/questions/1026507#answer-643405)

I also do not have the Hello Button in 34b1 but worse yet all my Flash and VLC has been made unworkable across the computer (this part is a cross posting but I thought might help solve both problems). (https://support.mozilla.org/en-US/questions/1026507#answer-643405)
beachmarathoner 1 solutions 21 answers

I didn't mean to hijack the question but I thought the two might be related.

I did find one answer: I had checked Flashblock and did turn it off but it appears that was not enough. The 34b1 update breaks Flashblock which, in turn, breaks Flash and, for me, VLC. I had to disable it (in add-ons) and restart Firefox and now all is well.

I found this by digging for answers on the Mozilla forums and finally found this http://forums.mozillazine.org/viewtopic.php?f=23&t=2881007 on Mozillazine.

I will now try to solve my Hello button issue. Thanks.

I didn't mean to hijack the question but I thought the two might be related. I did find one answer: I had checked Flashblock and did turn it off but it appears that was not enough. The 34b1 update breaks Flashblock which, in turn, breaks Flash and, for me, VLC. I had to disable it (in add-ons) and restart Firefox and now all is well. I found this by digging for answers on the Mozilla forums and finally found this http://forums.mozillazine.org/viewtopic.php?f=23&t=2881007 on Mozillazine. I will now try to solve my Hello button issue. Thanks.

Modified by beachmarathoner

Romain TESTARD 0 solutions 4 answers

Helpful Reply

Firefox Hello is being rolled out gradually to all Firefox Beta users in the next weeks. It is normal that some Beta users don't have the Hello icon showing-up for now but soon all users on the Beta channel will have it.

Firefox Hello is being rolled out gradually to all Firefox Beta users in the next weeks. It is normal that some Beta users don't have the Hello icon showing-up for now but soon all users on the Beta channel will have it.
beachmarathoner 1 solutions 21 answers

Thanks rtestard,

since it was listed in the release notes for "what's new" in 34.0 - right at the top, in fact - I assumed everyone would have the opportunity to try it right off.

No problem, I'll wait patiently...

Thanks rtestard, since it was listed in the release notes for "what's new" in 34.0 - right at the top, in fact - I assumed everyone would have the opportunity to try it right off. No problem, I'll wait patiently...