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black screen after installing firefox stub 33.0.exe on windows 7

Posted

can't start in safe mode or do anything as suggested as screen is totally black, no options except minimize and close, it was working fine before I upgraded the version. pls help!

can't start in safe mode or do anything as suggested as screen is totally black, no options except minimize and close, it was working fine before I upgraded the version. pls help!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.124 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23468 answers

Helpful Reply

hello, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello, maybe that's an issue with hardware acceleration - first please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]], or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode '''by pressing the shift key while the application is launching''' & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect). [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
DEN15 1 solutions 9 answers

Helpful Reply

suspect that this is related to the fact that you have an old driver version for an Intel HD Graphics 3000 card as suggested by philipp when I reported the same problem

please refer to the following for possible solution

https://support.mozilla.org/en-US/que.../1025621#answer-640968

suspect that this is related to the fact that you have an old driver version for an Intel HD Graphics 3000 card as suggested by philipp when I reported the same problem please refer to the following for possible solution [https://support.mozilla.org/en-US/questions/1025621#answer-640968]
Serpentz 0 solutions 1 answers

I have this same problem and its not a driver issue. I am not the only one either. It looks like a ton of other people have the same problem. So no Firefox for me now. I had some problem with blank video and uninstalled and reinstalled this latest version. What a load of horsesh*t

I have this same problem and its not a driver issue. I am not the only one either. It looks like a ton of other people have the same problem. So no Firefox for me now. I had some problem with blank video and uninstalled and reinstalled this latest version. What a load of horsesh*t