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Firefox crashes on startup. Both 31.1.1ESR and 32.0

Posted

Firefox was first installed by another administrator. But wasn't working. I didn't remove it, just installed another version. After that, it crashes every time I'm trying to start it.

What I did: 1. Uninstalled Firefox using standard Windows via Programs & Components in Control Panel 2. Removed Firefox Profile 3. Removed Registry settings associated with Firefox

Another details of my set-up:

1. McAfee antivirus is disabled 2. SRP is disabled

The latest crash ID is: bp-7b3a2e15-52b5-4407-874d-0b8122141014

Nothing unusual in Events Viewer.

Platform: Win 7 Pro 32bit. Thanks

Firefox was first installed by another administrator. But wasn't working. I didn't remove it, just installed another version. After that, it crashes every time I'm trying to start it. What I did: 1. Uninstalled Firefox using standard Windows via Programs & Components in Control Panel 2. Removed Firefox Profile 3. Removed Registry settings associated with Firefox Another details of my set-up: 1. McAfee antivirus is disabled 2. SRP is disabled The latest crash ID is: bp-7b3a2e15-52b5-4407-874d-0b8122141014 Nothing unusual in Events Viewer. Platform: Win 7 Pro 32bit. Thanks

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4247 solutions 59408 answers

Signature JS = Java Script

Release Channel esr = Special type of program

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Signature JS = Java Script Release Channel esr = Special type of program '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?
FredMcD
  • Top 10 Contributor
4247 solutions 59408 answers

If the problem is still there, you may want to switch to normal Firefox.

Download Firefox Full Installer For All languages And Systems {web link}

If the problem is still there, you may want to switch to normal Firefox. '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}