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FF and TB can't access the web some of the time

Posted

This one is really weird - the problems have developed over the last week or two. TB is sometimes unable to read emails, while at other times it succeeds. When it is unable to read emails, it can send them OK. Sometimes I can get it to work by re-starting TB, sometimes that doesn't work and I have to re-start Windows. Some days this problem exists, other days it all works fine. My ISP has checked my settings, and they're fine.

FF is generally working OK, but I'm having trouble with one particular website, and then only with the secure pages (https:) within it. I can access the first few pages OK, but after a while the site stops responding (at least that's what FF says). When FF is stuck like that, I can open another tab and access pages on other sites with no problem .

I would appreciate any suggestions.

This one is really weird - the problems have developed over the last week or two. TB is sometimes unable to read emails, while at other times it succeeds. When it is unable to read emails, it can send them OK. Sometimes I can get it to work by re-starting TB, sometimes that doesn't work and I have to re-start Windows. Some days this problem exists, other days it all works fine. My ISP has checked my settings, and they're fine. FF is generally working OK, but I'm having trouble with one particular website, and then only with the secure pages (https:) within it. I can access the first few pages OK, but after a while the site stops responding (at least that's what FF says). When FF is stuck like that, I can open another tab and access pages on other sites with no problem . I would appreciate any suggestions.

Additional System Details

Installed Plug-ins

  • 360 Total Security
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.1.3
  • 5.1.30514.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • NPWLPG
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • PDF-XChange Viewer Netscape Gecko Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • 360 Web Threat Protection 5.0.0.1001 (WebProtection@360safe.com)
  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • DoNotTrackMe: Online Privacy Protection 3.2.1127 (donottrackplus@abine.com)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Mozilla Archive Format 3.0.2.0 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • NoScript 2.6.9 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Print Edit 12.10 (printedit@DW-dev)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • VTzilla 1.5 (info@virustotal.com)
  • Search By Image (by Google) 1.1.2 ({ce7e73df-6a44-4028-8079-5927a588c948}) (Inactive)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82915G/GV/910GL Express Chipset Family (Microsoft Corporation - XDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x2582
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-1-2006
  • driverDate2:
  • driverVersion: 6.14.10.4656
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 15000
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.history_expire_days.mirror: 180
  • browser.newtab.url: about:blank
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.disable_open_during_load: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: MS Serif
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • network.cookie.blockFutureCookies: True
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.proxy.pipelining: True
  • network.prefetch-next: False
  • places.database.lastMaintenance: 1413139497
  • places.history.expiration.transient_current_max_pages: 80273
  • places.history.expiration.transient_optimal_database_size: 85815458
  • places.last_vacuum: 1300792138
  • plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/pdf
  • plugin.importedState: True
  • plugin.state.npappdetector: 0
  • plugin.state.npdrmv: 0
  • plugin.state.nppl: 0
  • plugin.state.nprpjplug: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
  • security.OCSP.URL:
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411671107

Misc

  • User JS: No
  • Accessibility: No
Aman Routh 77 solutions 607 answers

Hello,

Is this problem only occurring in Firefox or others browsers are also not able to open that webpage?

see this Firefox can't load websites but other browsers can

How to Reset a Thunderbird Email Account

Hello, Is this problem only occurring in Firefox or others browsers are also not able to open that webpage? see this [[Firefox can't load websites but other browsers can]] [http://science.opposingviews.com/reset-thunderbird-email-account-22512.html How to Reset a Thunderbird Email Account]
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Helpful Reply

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Having more than one version of a program may cause issues.
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

That's interesting, FredMcD. Both versions of Shockwave for Director are disabled, but I can't see how to REMOVE one of them.

That's interesting, FredMcD. Both versions of Shockwave for Director are disabled, but I can't see how to REMOVE one of them.

Modified by bxcfilm

Question owner

<<Is this problem only occurring in Firefox or others browsers are also not able to open that webpage?>>

Aman, I started this morning by trying the website using IE, and had no problem. I then changed the proxy setting in FF to No Proxy, according to someone else's suggestion, and tried with FF. Again no problem.

So, what I might do is preserve this thread and wait and see. I won't mark this as solved for a week or so.

<<Is this problem only occurring in Firefox or others browsers are also not able to open that webpage?>> Aman, I started this morning by trying the website using IE, and had no problem. I then changed the proxy setting in FF to No Proxy, according to someone else's suggestion, and tried with FF. Again no problem. So, what I might do is preserve this thread and wait and see. I won't mark this as solved for a week or so.
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Both versions of Shockwave for Director are disabled, but I can't see how to REMOVE one of them.

These are plugins, that is to say programs that are already on your system. Close Firefox, and all other browser programs.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Follow the instructions for your system. Locate the Director Netscape plug-in, version 12.0.7.148 file and remove it

''Both versions of Shockwave for Director are disabled, but I can't see how to REMOVE one of them.'' These are plugins, that is to say programs that are already on your system. Close Firefox, and all other browser programs. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Follow the instructions for your system. Locate the '''Director Netscape plug-in, version 12.0.7.148 ''' file and remove it

Question owner

It's not listed there. The only program listed is Adobe Shockwave Player 12.1. There's no "Director ..." or "Netscape ..."

It's not listed there. The only program listed is Adobe Shockwave Player 12.1. There's no "Director ..." or "Netscape ..."
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

Okay, in Firefox, type about:plugins<enter> in the address bar. Search for Shockwave for Director. Look for the old program. Then find the path for that program. Copy it to a file browser, Close your web browsers, then rename / delete the old file.

Okay, in Firefox, type '''about:plugins'''<enter> in the address bar. Search for '''Shockwave for Director.''' Look for the old program. Then find the path for that program. Copy it to a file browser, Close your web browsers, then rename / delete the old file.

Question owner

I deleted the old dll file and now it's gone from Add-ins.

Thanks for your help.

Now to try and sort out the problem with TB. Today it's working fine..

I deleted the old dll file and now it's gone from Add-ins. Thanks for your help. Now to try and sort out the problem with TB. Today it's working fine..
FredMcD
  • Top 10 Contributor
4254 solutions 59574 answers

If it happens again, check your internet connection first. Then try another internet program without closing the program. This will tell us if the problem is with your web service, or your computer.

If it happens again, check your internet connection first. Then try another internet program without closing the program. This will tell us if the problem is with your web service, or your computer.