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Firefox blocking access to website due to incorrect location?

Posted

I'm unable to access a music streaming site via FF (works ok with Safari). Every time I visit the site a message appears in German which states the content is blocked for users in Germany except I'm in the UK. I've cleared the cookies and the cache but no change.

I'm unable to access a music streaming site via FF (works ok with Safari). Every time I visit the site a message appears in German which states the content is blocked for users in Germany except I'm in the UK. I've cleared the cookies and the cache but no change.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.0
  • Amazon MP3 Downloader Plugin 1.0.17
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

FredMcD
  • Top 10 Contributor
4394 solutions 61631 answers

Your computer thinks that you are where you are not. I will call for help for you.

Your computer thinks that you are where you are not. I will call for help for you.
christ1
  • Top 25 Contributor
2224 solutions 16249 answers

Are you using a proxy or a VPN connection?

Are you using a proxy or a VPN connection?
cor-el
  • Top 10 Contributor
  • Moderator
17857 solutions 161585 answers
How is your location reported? *http://www.yougetsignal.com/tools/network-location/ *http://whatismyipaddress.com/

Question owner

Thanks to all who replied above.

I'm not using a proxy and as far as I'm aware I'm not connected to a VPN.

I clicked both links and each had my country location correct.

I have a tablet which uses internet explorer which can access this site it's just firefox on my laptop which is prohibited. Never had any issues before, think it may have started after a ffox update a couple of weeks back.

Thanks to all who replied above. I'm not using a proxy and as far as I'm aware I'm not connected to a VPN. I clicked both links and each had my country location correct. I have a tablet which uses internet explorer which can access this site it's just firefox on my laptop which is prohibited. Never had any issues before, think it may have started after a ffox update a couple of weeks back.
James
  • Moderator
1603 solutions 11348 answers

Is your tablet and laptop using the same IP range ?

Is your tablet and laptop using the same IP range ?

Question owner

Yes, just checked they have the same IP range.

Yes, just checked they have the same IP range.
cor-el
  • Top 10 Contributor
  • Moderator
17857 solutions 161585 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.