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flash player crashes - tried unchecking hardware acceleration.

  • 7 replies
  • 2 have this problem
  • 5 views
  • Last reply by foodmart

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Hey everyone! I have such a weird issue. About two months ago, my Firefox (after years of being stable on my 2012 Macbook Pro) started crashing consistently. Many times, it crashes only seconds after opening a webpage, and will crash every time that website opens. After trying everything I could to fix it, this weekend I reinstalled OSX Mavericks and started over again. I installed Firefox and then Flash, and instantly the browser started crashing. It crashes no matter what website I visit. I would say--somehow--the problem is worse than it was in the past. Sometimes, like in the second report below, I can keep Firefox from crashing as a browser for quite a while but Flash has crashed within the browser and typically won't work any longer.

Here are some crash reports from different sites.

AdapterDeviceID: 0x 126 AdapterDriverVersion: AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 BuildID: 20140923175406 CrashTime: 1412699944 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1412491433 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 126GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 37 StartupTime: 1412699927 Theme: classic/1.0 Throttleable: 1 URL: https://support.mozilla.org/en-US/products/firefox Vendor: Mozilla Version: 32.0.3 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed


AdapterDeviceID: 0x 126 AdapterDriverVersion: AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 BuildID: 20140923175406 CrashTime: 1412699907 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1412491433 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 126GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 161318 StartupTime: 1412642218 Theme: classic/1.0 Throttleable: 1 URL: http://espn.go.com/ Vendor: Mozilla Version: 32.0.3 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


AdapterDeviceID: 0x 126 AdapterDriverVersion: AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:32.0.3 BuildID: 20140923175406 CrashTime: 1412701880 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1412491433 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x 126GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1153 StartupTime: 1412701859 Theme: classic/1.0 Throttleable: 1 URL: https://blu176.mail.live.com/default.aspx?rru=inbox Vendor: Mozilla Version: 32.0.3 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

All Replies (7)

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In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Thanks for your help! Unfortunately, I started over with OSX, Firefox and Flash trying to resolve the issue. I only have crash reports from 10/05 - forward. They are attached (took me a bit to submit them).

I will try the "Advanced > General" suggestions and get back to you. Right now, I've turned it off directly in Flash but not in Firefox.

Hopefully this information can help.

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Sorry! It just occurred to me you probably want to be able to copy and paste these.


Report ID Date Submitted bp-3e3f8e83-690f-4d17-b479-f4a922141008 10/7/14 6:11 PM bp-7e581786-d309-41a6-8aaf-3cb472141008 10/7/14 6:10 PM bp-4c89c181-41be-4f54-a029-2dbe12141008 10/7/14 6:09 PM bp-e921e516-e85c-4cee-a1c1-58d382141008 10/7/14 6:04 PM bp-2e77ad63-1c43-47f4-b082-7d1d62141008 10/7/14 6:02 PM bp-a84a43fb-89e4-466f-a3dc-f9dce2141008 10/7/14 6:01 PM bp-20319508-9616-43d2-a7c5-041a52141008 10/7/14 6:00 PM bp-9745a456-edeb-4795-a8f5-26b622141008 10/7/14 5:59 PM bp-f1aa9101-3923-4784-be8f-798262141008 10/7/14 5:57 PM bp-24fe22c5-6eba-4eea-9e59-2ce9a2141008 10/7/14 5:56 PM bp-b285a2e3-7b07-40f1-8cda-7de552141008 10/7/14 5:54 PM bp-c4e1d5a9-d546-4687-a0d0-433652141008 10/7/14 5:54 PM bp-6fd95f63-51b9-4dc9-adc9-5df672141008 10/7/14 5:52 PM bp-d59e1401-7687-413c-8e89-1c0262141008 10/7/14 5:51 PM bp-7277cbbf-95b6-4f32-8318-dc87b2141008 10/7/14 5:50 PM bp-8c07793a-9c46-4d84-b90f-aba9a2141008 10/7/14 5:49 PM bp-332ba901-0df5-4ef4-b809-4c98a2141008 10/7/14 5:47 PM bp-5ba3c3cd-5d92-4024-91f1-c10342141008 10/7/14 5:45 PM bp-6496c223-bfcf-4a1b-8dff-e33d32141007 10/7/14 9:54 AM bp-d55fa5c6-00a1-4053-9eaa-4b8162141007 10/7/14 9:52 AM bp-7924d930-7a74-4f01-95d9-1f5712141007 10/7/14 9:45 AM bp-4630d181-69b8-4439-aaca-aa9272141005 10/5/14 12:09 PM bp-b18d4752-c2e9-4d34-b03a-b480e2141005 10/5/14 12:09 PM bp-b3a1abf0-8591-4c8d-9e5f-2f7882141005 10/5/14 12:08 PM bp-e3e62339-533e-4ce8-a92e-7be362141005 10/5/14 12:08 PM bp-6c4c8b14-ca57-45f1-b1b4-562322141005 10/5/14 12:05 PM bp-6282cd6b-3bc2-4455-a854-1e74b2141005 10/5/14 11:58 AM

Modified by cor-el

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There are several causes in the reports,

JavaScript . . . .Shockwave . . . .and something called libdispatch.dylib

I am calling for more help for you.

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode you want. The most used are;

  • Safe Mode; The computer runs with only a minimum set of programs.
  • Safe Mode With Networking; Same as above, but with internet access.
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I thought I'd come here and give an update. My computer started having additional problems, including increasing problems with Firefox. I ended up doing hardware diagnostic checks on it and one of the RAM sticks did not pass the test. I've removed the RAM stick and thus far my system has not had any issues.

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Thank you for your help. I'll be back if this resurfaces.