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firefox keeps crahsing over and over

Posted

So the passed few weeks my firefox just keeps crashing randomly. then once it has crashed it opens up and crashes again and again someone please help thanks

d96018bd-0116-4f9c-bded-2cbd45ac81da 4/10/2014 6:09 PM bp-3bfa1485-d70b-40ee-b7f4-495672141004 4/10/2014 6:08 PM bp-95538442-675c-43d2-94df-2082f2141004 4/10/2014 6:05 PM bp-25750a8a-1e3a-40f0-91cf-428782141004 4/10/2014 6:05 PM f17ccb91-342a-4eed-a9fc-d6149b21e21a 4/10/2014 6:05 PM bp-5e5bd2a2-43dc-4bcc-ab97-303d12141004 4/10/2014 6:05 PM

So the passed few weeks my firefox just keeps crashing randomly. then once it has crashed it opens up and crashes again and again someone please help thanks d96018bd-0116-4f9c-bded-2cbd45ac81da 4/10/2014 6:09 PM bp-3bfa1485-d70b-40ee-b7f4-495672141004 4/10/2014 6:08 PM bp-95538442-675c-43d2-94df-2082f2141004 4/10/2014 6:05 PM bp-25750a8a-1e3a-40f0-91cf-428782141004 4/10/2014 6:05 PM f17ccb91-342a-4eed-a9fc-d6149b21e21a 4/10/2014 6:05 PM bp-5e5bd2a2-43dc-4bcc-ab97-303d12141004 4/10/2014 6:05 PM

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; InfoPath.3; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; rv:11.0) like Gecko

More Information

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

hello, this kind of crash is rather unique but seems to happen during security checks for websites during pageload. do you use any particular network setup (vpns, proxies) or software that might intercept or inspect network traffic on your computer?

a few things you could try:

  • perform a clean reinstall:
  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete any remains of the firefox program folder after the uninstall manually
  3. afterwards reinstall the browser with a fresh copy from https://www.mozilla.org/firefox/all/
hello, this kind of crash is rather unique but seems to happen during security checks for websites during pageload. do you use any particular network setup (vpns, proxies) or software that might intercept or inspect network traffic on your computer? a few things you could try: * '''create a new firefox profile''': [[Use the Profile Manager to create and remove Firefox profiles]] * '''perform a clean reinstall''': # please try to uninstall firefox from the system control panel. # then go to the firefox program folder (usually located at ''C:\Program Files (x86)\Mozilla Firefox'') and delete any remains of the firefox program folder after the uninstall manually # afterwards reinstall the browser with a fresh copy from https://www.mozilla.org/firefox/all/ * run a full '''scan '''of your system '''with different security tools '''like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner] & [http://www.kaspersky.com/security-scan kaspersky security scan].
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

bp-8741f564-8c74-4ad9-a178-0b5762141004 4/10/2014 6:36 PM bp-21bd26bd-0226-4211-8012-72a232141004 4/10/2014 6:19 PM bp-db8f26b9-47f0-441d-9e00-7f5cb2141004 4/10/2014 6:17 PM bp-d842050a-061f-4abe-9137-653502141004 4/10/2014 6:15 PM bp-cb30ab22-4e6e-4f3b-8447-2da852141004 4/10/2014 6:12 PM bp-3cee3b56-e069-4f40-b26f-684d92141004 4/10/2014 6:12 PM bp-67cc6494-462f-4cfc-9327-6fbec2141004 4/10/2014 6:11 PM bp-ed601b99-5323-41f6-a235-9bc7c2141004 4/10/2014 6:11 PM bp-fd82c316-e210-4b4f-9c71-e630e2141004 4/10/2014 6:11 PM bp-0a7f0f4a-f815-4143-a90d-92d292141004 4/10/2014 6:10 PM bp-3334cee9-1dcb-4426-ba2c-e66322141004 4/10/2014 6:10 PM bp-3bfa1485-d70b-40ee-b7f4-495672141004 4/10/2014 6:08 PM bp-95538442-675c-43d2-94df-2082f2141004 4/10/2014 6:05 PM bp-25750a8a-1e3a-40f0-91cf-428782141004 4/10/2014 6:05 PM bp-5e5bd2a2-43dc-4bcc-ab97-303d12141004 4/10/2014 6:05 PM bp-a3bfcff6-c5c5-4d1c-9801-963f12141004 4/10/2014 6:04 PM bp-9753ef05-b511-4858-9299-380052141004 4/10/2014 6:04 PM bp-147a5a9c-bc77-43a5-889e-844362141004 4/10/2014 6:04 PM bp-b93932cf-ddce-4a06-86a1-112eb2141004 4/10/2014 6:03 PM bp-2a05e7f3-43d5-44f4-9553-ab52f2141004 4/10/2014 6:03 PM bp-ca281557-faef-4401-8da6-a77652141004 4/10/2014 6:03 PM bp-d85edc31-67a0-4105-88c9-af4af2141004 4/10/2014 6:03 PM bp-4c281f9c-940a-4212-9bbc-2f0ad2141004 4/10/2014 6:03 PM bp-229e3895-eb88-42d3-97ea-b31352141004 4/10/2014 6:03 PM bp-6d5fd973-10cd-491f-962b-e59942141004 4/10/2014 6:00 PM bp-fafb6c20-1383-4260-a080-5bdde2141004 4/10/2014 5:57 PM bp-ece5120b-4aba-45d0-aaea-f85c32141003 3/10/2014 6:49 PM bp-69a1dcf9-7050-42fc-accf-5cd842141003 3/10/2014 6:49 PM bp-8c466795-985e-4977-b80e-e87232141001 1/10/2014 6:37 PM bp-0563da0d-b52e-4ae2-b769-86d6f2141001 1/10/2014 6:18 PM bp-451da136-3d24-42a9-a0cd-8ac8a2140927 27/09/2014 7:48 PM

bp-8741f564-8c74-4ad9-a178-0b5762141004 4/10/2014 6:36 PM bp-21bd26bd-0226-4211-8012-72a232141004 4/10/2014 6:19 PM bp-db8f26b9-47f0-441d-9e00-7f5cb2141004 4/10/2014 6:17 PM bp-d842050a-061f-4abe-9137-653502141004 4/10/2014 6:15 PM bp-cb30ab22-4e6e-4f3b-8447-2da852141004 4/10/2014 6:12 PM bp-3cee3b56-e069-4f40-b26f-684d92141004 4/10/2014 6:12 PM bp-67cc6494-462f-4cfc-9327-6fbec2141004 4/10/2014 6:11 PM bp-ed601b99-5323-41f6-a235-9bc7c2141004 4/10/2014 6:11 PM bp-fd82c316-e210-4b4f-9c71-e630e2141004 4/10/2014 6:11 PM bp-0a7f0f4a-f815-4143-a90d-92d292141004 4/10/2014 6:10 PM bp-3334cee9-1dcb-4426-ba2c-e66322141004 4/10/2014 6:10 PM bp-3bfa1485-d70b-40ee-b7f4-495672141004 4/10/2014 6:08 PM bp-95538442-675c-43d2-94df-2082f2141004 4/10/2014 6:05 PM bp-25750a8a-1e3a-40f0-91cf-428782141004 4/10/2014 6:05 PM bp-5e5bd2a2-43dc-4bcc-ab97-303d12141004 4/10/2014 6:05 PM bp-a3bfcff6-c5c5-4d1c-9801-963f12141004 4/10/2014 6:04 PM bp-9753ef05-b511-4858-9299-380052141004 4/10/2014 6:04 PM bp-147a5a9c-bc77-43a5-889e-844362141004 4/10/2014 6:04 PM bp-b93932cf-ddce-4a06-86a1-112eb2141004 4/10/2014 6:03 PM bp-2a05e7f3-43d5-44f4-9553-ab52f2141004 4/10/2014 6:03 PM bp-ca281557-faef-4401-8da6-a77652141004 4/10/2014 6:03 PM bp-d85edc31-67a0-4105-88c9-af4af2141004 4/10/2014 6:03 PM bp-4c281f9c-940a-4212-9bbc-2f0ad2141004 4/10/2014 6:03 PM bp-229e3895-eb88-42d3-97ea-b31352141004 4/10/2014 6:03 PM bp-6d5fd973-10cd-491f-962b-e59942141004 4/10/2014 6:00 PM bp-fafb6c20-1383-4260-a080-5bdde2141004 4/10/2014 5:57 PM bp-ece5120b-4aba-45d0-aaea-f85c32141003 3/10/2014 6:49 PM bp-69a1dcf9-7050-42fc-accf-5cd842141003 3/10/2014 6:49 PM bp-8c466795-985e-4977-b80e-e87232141001 1/10/2014 6:37 PM bp-0563da0d-b52e-4ae2-b769-86d6f2141001 1/10/2014 6:18 PM bp-451da136-3d24-42a9-a0cd-8ac8a2140927 27/09/2014 7:48 PM
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

All of the crash report the same thing, with no Related Bugs.

Have you disabled Hardware and tried safe mode?

All of the crash report the same thing, with no Related Bugs. Have you disabled Hardware and tried safe mode?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

I have called for more help on this.

I have called for more help on this.

Question owner

I have disabled hardware And tried safe mode Same thing

I have disabled hardware And tried safe mode Same thing
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

have you tried my initial troubleshooting proposals - what was the result?

have you tried my initial troubleshooting proposals - what was the result?