Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox 33 freezes every 5 seconds since 3 days

  • 10 replies
  • 18 have this problem
  • Last reply by Xogroroth

more options

System: Intel I5-2500 @ 3.30GHz 16GB RAM Win 7 Ultimate 64bit OS which is run in Admin Mode FF33.0 32bit ran in 64bit (Large Address Aware 2.0.4) TuneUp Utilities 2014 x64 Perfect Disk 13 (all drives are done in Smartplacement Performance)

Network: Telenet Fibernet XL (189.85Mbps down, 9.45Mbps up, 9 sec latency)

Extensions: -Ad-Aware Security Add-On 3.7 -Adblock plus 2.6.4. -Adblock Plus Pop-Up Addon 0.9.2 -Ant Video Downloader -Download Helper 4.9.24 -Easy Youtube Downloader 6.9 -Flash and Video Download 1.62 -Flash Video downloader - Youtube Full HD Download 6.1.2 -Greasemonkey 2.2 -Youtube Center 2.1.0 -Youtube AAdblocke 1.0

Scripts: none

Plugins: -Intel Identity Protection Technology -Intel Identity Protection Technology (I have this twice, not a clue why, though) -Microsoft Office 2013 15.0.4545.1000 -Microsoft Office 2013 15.0.4420.1017 -NVIDIA 3D Vision -NVIDIA 3D Vision (I have this twice, not a clue why, though) -OpenH264 Video Codec provided by Cisco Systems Inc. 1.1 -Shockwave Flash -Silverlight Plug-In 5.1.30514.0 -Winamp Application Detecter

Services: None

Now, whatever I do, such as typing, every 5 seconds I get a 2'ish second freeze. Often, I crash loading a new tab. I run appx. 24 tabs. Tune Up Utilities has Simultaneous Connections for FF on Unlimited.

Minor Questions: Why does my system, which is not too bad, does this? It should be able to run FF smoothly, no hangs, no crashes. But it does not seem to work this way. Do I have conflicting Extensions, or Plugins? Do I have conflicting Extensions that run amok with a plugin? Why do some Plugins appear double? Can I kill one of the doubles off?

Major question: How can I make FF smooth again?

Thank you beforehand: Xog

All Replies (10)

more options

Well we will help you get this sorted out. Step One;

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Note; you said that Firefox crashed? In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.

more options

Step two; You are using an old version of Firefox. Is there a reason?

Download Firefox Full Installer For All languages And Systems {web link}

more options

Hmmm... 32.0.3 is more recent than 33? How peculiar...

For what I knew of mathematics, 32 comes BEFORE 33? What kind of logic is behind this numbering?

I am doing all steps, inclusive the "downgrade". Will keep you posted.

Thank you, Xog

more options

Opps, my bad. I thought it said 23.

more options

NP. So I was up to date, eh?

Now, since my "downgrade" I cannot open Youtube Notifications. Nor can I post comments? Any clue on this?

And can I delete one of the double Plugins?

Thank you: xog

ADDENDUM: You asked for the error reports, it takes forever to load them... It keeps retrying forever. Second option returned: Crash ID: bp-f4b913e2-8a3a-4cfb-995c-af54b2141003 Crash ID: bp-d400f571-a18a-4b4a-beb0-b88bd2140930 Crash ID: bp-c1e34bf2-71d3-420b-a745-875ab2140930 Crash ID: bp-6428590b-fd33-4370-96d9-7d7fe2141005 Crash ID: bp-675a6e00-c32e-407d-bee4-9bb2d2140916 Crash ID: bp-26bd6786-2821-4fba-82c9-19dbd2141005 Crash ID: bp-10cd0bc2-a54b-4c54-a980-39e552141001

Modified by Xogroroth

more options

Plugins: Intel Identity Protection Technology Intel Identity Protection Technology Microsoft Office 2013 15.0.4545.1000 Microsoft Office 2013 15.0.4420.1017 NVIDIA 3D Vision NVIDIA 3D Vision

Having more than one version of a program may cause issues.

I would advise get the full downloader for each of these, remove the above from your system, then run the full downloaders.

more options

Crash reports; bp-f4b913e2-8a3a-4cfb-995c-af54b2141003

Signature: OOM | small Out Of Memory

Release Channel beta

Total Virtual Memory 4294836224

Available Virtual Memory 165404672

System Memory Use Percentage 28 ? ! ? ! ?

Available Page File 28015312896

Available Physical Memory 12202397696

OOM Allocation Size 8192

Normally you don't get this unless the percent is much higher

more options

bp-d400f571-a18a-4b4a-beb0-b88bd2140930 Signature: JS_TransplantObject = Java Script

bp-c1e34bf2-71d3-420b-a745-875ab2140930 Signature: OOM System Memory Use Percentage 31

bp-6428590b-fd33-4370-96d9-7d7fe2141005 Process Type plugin Shockwave Flash Version: Filename:NPSWF32_15_0_0_152.dll

bp-675a6e00-c32e-407d-bee4-9bb2d2140916 Signature: OOM System Memory Use Percentage 37

bp-26bd6786-2821-4fba-82c9-19dbd2141005 Process Type plugin Shockwave Flash Version:

more options

You turned off Use Hardware Acceleration, and tried Safe Mode, Yes?

I am calling for more help on this.

If you want, thing about switching to the normal Firefox. You are on Beta.

more options

Well, I did get rid of the freezes, instead I get 2 types of problems: Youtube Notification and youtupe Comments won't work. I can't load my Notifications anymore, thus I cannot answer, and I can reply on comments, but not make a fresh one. This started when I installed 32.0.3.

I hoped by returning to 33, these errors would go away again, but they did not...

As for the Beta: these always worked fine, until my very last reinstall... And someone has to test them, right? I have given quite a few feedbacks and suggestions. Like way back: File Resume, which is now incorporated.  ;)