X
Tap here to go to the mobile version of the site.

Support Forum

black screen in bookmarks

Posted

Ever since I updated to the version 33 beta, I noticed while browsing my saved bookmarked pages that the screen showing them turns black as I navigate my bookmarks. Is this a known issue with the new update and how can I fix it? Thanks.

Ever since I updated to the version 33 beta, I noticed while browsing my saved bookmarked pages that the screen showing them turns black as I navigate my bookmarks. Is this a known issue with the new update and how can I fix it? Thanks.

Additional System Details

Installed Plug-ins

  • Google Update
  • VLC media player Web Plugin 2.1.3
  • McAfee MSS+ NPAPI Plugin
  • Shockwave Flash 11.8 r800
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • Unity Player 3.5.5f4
  • NPWLPG
  • Bing Bar
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17669 solutions 159838 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes