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Unexpected error when trying to sign in to sync

  • 1 reply
  • 15 have this problem
  • Last reply by guigs

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Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

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HI mfackler, That usually means something has gone wrong. If you have already tried to sign out and back in in please provide the following troubleshooting information for further investigation:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use for sharring any errors that relate to this issue.

Thank you.