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Bottom Part of Firefox window is showing while window is maximized.

Posted

For some reason, whenever Firefox is maximized, part of the browser window is showing down at the bottom of the screen. I don't know why it is doing that. I tried disabling classic theme restorer and it didn't go away, I tried updating to the latest version of Firefox and it still didn't go away. I am using a laptop with a touch screen built in and I notice that whenever I scroll up along a page using the touch screen, it starts glitching where the window will repeatedly try to jolt downward and come up. I think that has something to do with why the bottom part keeps showing. Other than that, there isn't any other problem with it.

For some reason, whenever Firefox is maximized, part of the browser window is showing down at the bottom of the screen. I don't know why it is doing that. I tried disabling classic theme restorer and it didn't go away, I tried updating to the latest version of Firefox and it still didn't go away. I am using a laptop with a touch screen built in and I notice that whenever I scroll up along a page using the touch screen, it starts glitching where the window will repeatedly try to jolt downward and come up. I think that has something to do with why the bottom part keeps showing. Other than that, there isn't any other problem with it.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Additional System Details

Installed Plug-ins

  • 5.1.30514.0
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 11.7 r700
  • plugin
  • Nitro PDF plugin for Firefox and Chrome
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Exent® AOD Gecko Plugin

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Anti-Banner 13.0.1.4401 (anti_banner@kaspersky.com)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Classic Theme Restorer 1.2.3 (ClassicThemeRestorer@ArisT2Noia4dev)
  • DuckDuckGo Plus 0.4.2 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • E-Web Print 1.20.00 (e-webprint@epson.com)
  • Ghostery 5.4.0 (firefox@ghostery.com)
  • HTTPS-Everywhere 4.0.1 (https-everywhere@eff.org)
  • Private Tab 0.1.7.3 (privateTab@infocatcher)
  • RequestPolicy 0.5.28 (requestpolicy@requestpolicy.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dangerous Websites Blocker 13.0.1.4401 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.1.4401 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.1.4401 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.1.4401 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.dns.disablePrefetch: True
  • network.prefetch-next: False
  • places.database.lastMaintenance: 1411758452
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.passwords: True
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409968283

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You can check for problems caused by a corrupted localstore.rdf file.

Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB ---- You can check for problems caused by a corrupted localstore.rdf file. *http://kb.mozillazine.org/Corrupt_localstore.rdf
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Separate Issue; Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/

Separate Issue; Update your Shockwave Flash '''v15.0.0.152 http://get.adobe.com/shockwave/'''

Question owner

This is the screenshot

This is the screenshot
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

It was the E-web Print Extension that was causing the problem.

It was the E-web Print Extension that was causing the problem.