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Some websites don't display comments

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Some websites suddenly stopped displaying comments while others are fine. It seems to be the last update I installed (to 32.0.3). Also, I'm still on Windows XP (can't afford a new computer right now). Any suggestions?

I tried clearing the cache and starting Firefox in safe mode with all plugins disabled -- no change. One example is CNN.com. (I know they've disabled commenting on many articles, but even the ones that do list a comment total don't display them.) Another is ew.com. They were both fine until yesterday afternoon (9/25/14) when I installed an update. I can still see comments on both sites in a Chrome browser, so it's definitely Firefox.

Some websites suddenly stopped displaying comments while others are fine. It seems to be the last update I installed (to 32.0.3). Also, I'm still on Windows XP (can't afford a new computer right now). Any suggestions? I tried clearing the cache and starting Firefox in safe mode with all plugins disabled -- no change. One example is CNN.com. (I know they've disabled commenting on many articles, but even the ones that do list a comment total don't display them.) Another is ew.com. They were both fine until yesterday afternoon (9/25/14) when I installed an update. I can still see comments on both sites in a Chrome browser, so it's definitely Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • DivX Web Player version 3.2.3.1164
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • VLC media player Web Plugin 2.1.3
  • Google Update
  • DivX VOD Helper Plug-in
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • McAfee Virtual Technician plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • PDFlite Browser Plugin
  • Logitech Device Detection
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • npmnqmp 989898989877
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ColorfulTabs 25.0 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Fast Video Download 5.0.1.48 ({c50ca3c4-5656-43c2-a061-13e717f73fc8})
  • Ghostery 5.4.0 (firefox@ghostery.com)
  • Logitech Device Detection 1.24.0.9 (DeviceDetection@logitech.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • NewTabURL 2.2.3 (newtaburl@sogame.cat)
  • Priv3 0.2 (priv3@icsi.berkeley.edu)
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • Status-4-Evar 2014.07.06.05 (status4evar@caligonstudios.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Move Media Player 7 (moveplayer@movenetworks.com) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400M GS
  • adapterDescription2:
  • adapterDeviceID: 0x0427
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-7-2011
  • driverDate2:
  • driverVersion: 6.14.12.6658
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400M GS Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.cache.frecency_experiment: 2
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 7
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: http://my.yahoo.com/
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 32.0.3
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&type=A111US636&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411751646
  • places.history.expiration.transient_current_max_pages: 53634
  • places.history.expiration.transient_optimal_database_size: 85814148
  • places.last_vacuum: 1302565567
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.history: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409513850

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

CNN and EW.com use Disqus. I can still see the comments with 32.0.3 installed, but obviously that's no consolation to you!

Can you see Disqus comments on their own site? http://blog.disqus.com/post/96561106025/introducing-better-notifications

CNN and EW''.''com use Disqus. I can still see the comments with 32.0.3 installed, but obviously that's no consolation to you! Can you see Disqus comments on their own site? http://blog.disqus.com/post/96561106025/introducing-better-notifications

Question owner

Thank you for the quick response. Yes, I can see comments on the Disqus site.

Thank you for the quick response. Yes, I can see comments on the Disqus site.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23464 answers

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here... [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Question owner

As noted: I already tried Safe Mode and still couldn't see comments.

As noted: I already tried Safe Mode and still couldn't see comments.
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

Could you check your connection setting in the Options dialog:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting of "Use system proxy settings" should piggyback on the IE/Windows "LAN" settings but you also could try "No proxy" to see whether that works any better.

Could you check your connection setting in the Options dialog: "3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button The default setting of "Use system proxy settings" should piggyback on the IE/Windows "LAN" settings but you also could try "No proxy" to see whether that works any better.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23464 answers

could you try disabling adbloch, ghostery & priv3 for the moment nevertheless and restart the browser once afterwards to see if the problem continues - they would have the ability to block certain types of content...

could you try disabling adbloch, ghostery & priv3 for the moment nevertheless and restart the browser once afterwards to see if the problem continues - they would have the ability to block certain types of content...

Question owner

I'm afraid none of these suggestions work. (Tried the Options and the add-ons) I had set Ghostery to allow Disqus (and, I could see comments on their site), but even with all three suggested add-ons disabled (and Firefox restarted) -- still no comments. However, on EW.com, the info bar at the bottom continually says: Transferring data from edge.simplereach.com... A CNN page does not display that message (and still doesn't display comments).

I'm afraid none of these suggestions work. (Tried the Options and the add-ons) I had set Ghostery to allow Disqus (and, I could see comments on their site), but even with all three suggested add-ons disabled (and Firefox restarted) -- still no comments. However, on EW.com, the info bar at the bottom continually says: ''Transferring data from edge.simplereach.com...'' A CNN page does not display that message (and still doesn't display comments).

Modified by bets18

cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if any content is blocked and has a file size 0 (zero).

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if any content is blocked and has a file size 0 (zero). *https://developer.mozilla.org/Tools/Web_Console

Question owner

There are a few (on ew.com) that show 0 KB as size; two are Disqus related. Both have an orange triangle with 302 (Found) in the first column. They are:

File: embed.js Domain: ewm.disqus.com Type: js

and

File: count.js Domain: ewm.disqus.com Type: js

There's another that might be relevant. It has a green circle with 200 (OK) in the first column:

File: remote-login.php?action=js&host=.... (with a long string for the specific page) Domain: r-login.wordpress.com Type: js

EW uses Wordpress for comment IDs.

On a CNN page, the same "embed.js" and "count.js" lines appear with 0KB; the Domain naturally changes to: cnn.disqus.com

So is js Java Script? I haven't changed anything in the last day (when this started occurring). I think there was a Java update maybe last week or so.

EDIT: The CNN page has one red square 404 (Not Found) line:

File: default.css Domain: mediacdn.disqus.com Type: html Size: 0.55 KB

However, right below it is a green circle 200 (OK) line:

File: styles.css Domain: disqus.com Type: css Size: 0.05 KB

The EW page is different. No red squares and no lines on cascading style re: disqus, but there are a couple of "wp" ones with orange triangle 304 (Not Modified). I can provide detail if relevant.

There are a few (on ew.com) that show 0 KB as size; two are Disqus related. Both have an orange triangle with 302 (Found) in the first column. They are: File: embed.js Domain: ewm.disqus.com Type: js and File: count.js Domain: ewm.disqus.com Type: js There's another that might be relevant. It has a green circle with 200 (OK) in the first column: File: remote-login.php?action=js&host=.... (with a long string for the specific page) Domain: r-login.wordpress.com Type: js EW uses Wordpress for comment IDs. On a CNN page, the same "embed.js" and "count.js" lines appear with 0KB; the Domain naturally changes to: cnn.disqus.com So is js Java Script? I haven't changed anything in the last day (when this started occurring). I think there was a Java update maybe last week or so. EDIT: The CNN page has one red square 404 (Not Found) line: File: default.css Domain: mediacdn.disqus.com Type: html Size: 0.55 KB However, right below it is a green circle 200 (OK) line: File: styles.css Domain: disqus.com Type: css Size: 0.05 KB The EW page is different. No red squares and no lines on cascading style re: disqus, but there are a couple of "wp" ones with orange triangle 304 (Not Modified). I can provide detail if relevant.

Modified by bets18

cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

Java and JavaScript are different languages, so do not confuse the two.

Do you see that orange triangle in the location/address bar as well as that would indicate a problem with blocked mixed content?

Java and JavaScript are different languages, so do not confuse the two. *http://kb.mozillazine.org/JavaScript_is_not_Java Do you see that orange triangle in the location/address bar as well as that would indicate a problem with blocked mixed content? *https://developer.mozilla.org/Security/MixedContent *https://support.mozilla.org/kb/how-does-content-isnt-secure-affect-my-safety

Question owner

The address bar on both sites displays a gray globe stating that they don't supply identity information.

Looking in the Web developer, the Console view only shows one error on the EW page:

x GET http://fonts.timeinc.net/k/c/ccc3zim-d.css [HTTP/1.1 403 Forbidden 94ms]

The address bar on both sites displays a gray globe stating that they don't supply identity information. Looking in the Web developer, the Console view only shows one error on the EW page: x GET http://fonts.timeinc.net/k/c/ccc3zim-d.css [HTTP/1.1 403 Forbidden 94ms]
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

A 302 response is a redirect, and a 304 indicates that Firefox can use a file from the cache, so those are not likely to be a problem.

On the page I was viewing, I found the one that contained the actual comments. If I right-clicked it and opened it in a new tab, the comments section displayed there. I have attached a screen shot for reference.

A 302 response is a redirect, and a 304 indicates that Firefox can use a file from the cache, so those are not likely to be a problem. On the page I was viewing, I found the one that contained the actual comments. If I right-clicked it and opened it in a new tab, the comments section displayed there. I have attached a screen shot for reference.

Question owner

Thanks for the visual. However, neither page has a similar line. Looked just at HTML types -- none for disqus except the CSS line on the CNN page, noted before:

404 Not found; File: default.css Domain: mediacdn.disqus.com Type: html Size: 0.55 KB


EDIT: On the Disqus site, where I can see comments, I do see that line with a 304 code.

Thanks for the visual. However, neither page has a similar line. Looked just at HTML types -- none for disqus except the CSS line on the CNN page, noted before: 404 Not found; File: default.css Domain: mediacdn.disqus.com Type: html Size: 0.55 KB EDIT: On the Disqus site, where I can see comments, I do see that line with a 304 code.

Modified by bets18

Question owner

Any other suggestions? This is still unresolved, but weirdly, on the Entertainment Weekly site, I can now see comments on "recap" articles only. Everything else is still blank.

Any other suggestions? This is still unresolved, but weirdly, on the Entertainment Weekly site, I can now see comments on "recap" articles only. Everything else is still blank.
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

I'm low on ideas. Just thinking about what could possibly filter content, could you check the status of your McAfee plugins and set them either to "Always Activate" or "Never Activate" if they are currently set to "Ask to Activate".

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Then look for at least two McAfee plugins.

This change might not take effect in the same window. You can launch a new window using Ctrl+n for testing whether that had any effect.

I'm low on ideas. Just thinking about what could possibly filter content, could you check the status of your McAfee plugins and set them either to "Always Activate" or "Never Activate" if they are currently set to "Ask to Activate". Open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. Then look for at least two McAfee plugins. This change might not take effect in the same window. You can launch a new window using Ctrl+n for testing whether that had any effect.

Question owner

Thanks -- but no luck. Tried a few other plugins as well, but nothing changed. I appreciate the effort. It really makes no sense!

Thanks -- but no luck. Tried a few other plugins as well, but nothing changed. I appreciate the effort. It really makes no sense!
cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

Make sure that you aren't blocking the referrer.

This can also happen if links from a secure (https) page open an insecure (http) link and the server wants a referrer like with http://fonts.timeinc.net/k/c/ccc3zim-d.css


Your System Details list shows that you have preferences that were used in previous Firefox versions and that are no longer supported in the current Firefox release.

Try to cleanup the prefs to have a fresh start and delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Make sure that you aren't blocking the referrer. *http://kb.mozillazine.org/network.http.sendRefererHeader This can also happen if links from a secure (https) page open an insecure (http) link and the server wants a referrer like with http://fonts.timeinc.net/k/c/ccc3zim-d.css ---- Your System Details list shows that you have preferences that were used in previous Firefox versions and that are no longer supported in the current Firefox release. Try to cleanup the prefs to have a fresh start and delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Modified by cor-el