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black boxes all over certain sites the last few days

Posted

I've got black boxes appearing over content on sites in Firefox only: It seems to be whether javascript is being loaded on the page but it makes browsing impossible, I've disabled all addons and reset firefox but it still does it, yet when i go into safe mode it works fine?

I've got black boxes appearing over content on sites in Firefox only: It seems to be whether javascript is being loaded on the page but it makes browsing impossible, I've disabled all addons and reset firefox but it still does it, yet when i go into safe mode it works fine?

Chosen solution

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.



Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Battlelog Game Launcher (2.5.1)
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • ACE Stream Plug-in Version 2.2.5.1-next, Copyright (c) 2012-2014 Innovative Digital Technologies
  • Google Update
  • 5.1.30214.0
  • Unity Player 4.1.5f1
  • Pando Web Plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Windows Activation Technologies Plugin for Mozilla
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • IDM CC 7.3.26 (mozilla_cc@internetdownloadmanager.com) (Inactive)
  • TS Magic Player 1.1.39 (magicplayer@torrentstream.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7900 Series
  • adapterDescription2:
  • adapterDeviceID: 0x679a
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400 ]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'ATI Catalyst 14.6+']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 4-17-2014
  • driverDate2:
  • driverVersion: 14.100.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923222114
  • browser.startup.homepage_override.buildID: 20140923222114
  • browser.startup.homepage_override.mstone: 33.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • media.gmp-gmpopenh264.lastUpdate: 1411726301
  • media.gmp-gmpopenh264.version: 1.0
  • media.gmp-manager.lastCheck: 1411726300
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411729924
  • places.history.expiration.transient_current_max_pages: 62430
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1411729924

Misc

  • User JS: No
  • Accessibility: No
Gingerbread Man 403 solutions 1537 answers

Helpful Reply

Normally, I'd say to check for updates to your graphics driver. However, there's no update available for your card.

Try the following.

  1. Type about:config into the address bar and press Enter.
  2. To bypass the warning, press the big button labeled "I'll be careful, I promise!".
  3. In the lower pane, right-click and choose New then Boolean.
  4. As the preference name, enter layout.paint_rects_separately and as the value choose true
  5. Restart Firefox.

If the above doesn't help, disable hardware acceleration.

  1. Click the ≡ Menu Button and choose Options.
  2. Click the Advanced icon.
  3. Click the General tab.
  4. Uncheck "Use hardware acceleration when available".
  5. Restart Firefox.

This issue appears to be specific to old ATI graphics drivers and Firefox 33.0b7.

Normally, I'd say to check for updates to your graphics driver. However, there's no update available for your card. * http://support.amd.com/en-us/download Try the following. # Type ''about:config'' into the address bar and press Enter. # To bypass the warning, press the big button labeled "I'll be careful, I promise!". # In the lower pane, right-click and choose '''New''' then '''Boolean'''. # As the preference name, enter '''layout.paint_rects_separately''' and as the value choose '''true''' # Restart Firefox. If the above doesn't help, disable hardware acceleration. # Click the ≡ Menu Button and choose Options. # Click the Advanced icon. # Click the General tab. # Uncheck "Use hardware acceleration when available". # Restart Firefox. ---- This issue appears to be specific to old ATI graphics drivers and Firefox 33.0b7. * http://forums.mozillazine.org/viewtopic.php?f=23&t=2872877

Question owner

Thanks for the reply.

layout.paint_rects_separately didn't fix it unfortunatly and I've already tried disabling HWA. I even reset Firefox and it still does it but in safe mode it's fine? it only started happening around 3 days ago and I've not got any updates for any hardware/software in a while either.

I've added images to help explain what's happening in better detail:

If I scroll on a subreddit the black boxe just keeps moving too, and any website with a slider shows black backgrounds and black boxes whenever there's an animation, I've even getting black boxes whilst typing here, as show in the attachments.

Thanks for the reply. layout.paint_rects_separately didn't fix it unfortunatly and I've already tried disabling HWA. I even reset Firefox and it still does it but in safe mode it's fine? it only started happening around 3 days ago and I've not got any updates for any hardware/software in a while either. I've added images to help explain what's happening in better detail: If I scroll on a subreddit the black boxe just keeps moving too, and any website with a slider shows black backgrounds and black boxes whenever there's an animation, I've even getting black boxes whilst typing here, as show in the attachments.
cor-el
  • Top 10 Contributor
  • Moderator
17697 solutions 160119 answers

You did close and restart Firefox after disabling hardware acceleration in Firefox?

You did close and restart Firefox after disabling hardware acceleration in Firefox?
FredMcD
  • Top 10 Contributor
4313 solutions 60582 answers

If it works in safe mode, then the problem is one of the add-ons or one of the settings.

If it works in safe mode, then the problem is one of the add-ons or one of the settings.

Helpful Reply

I did close and restart firefox when trying to HWA fix yeah, also I have no addons.

I did close and restart firefox when trying to HWA fix yeah, also I have no addons.
cor-el
  • Top 10 Contributor
  • Moderator
17697 solutions 160119 answers

Chosen Solution

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.



Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

Thanks for all the excellent advice! uninstalling, removing the program directory and then reinstalling worked :)

Thanks for all the excellent advice! uninstalling, removing the program directory and then reinstalling worked :)