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I cannot access the mymedicare website (same prob with Explore). Suggestions?

Posted

I simply get a standard message that says the website is either down, etc. From other posts regarding IE, it seemed that there were security issues, but they fix Microsoft suggests doesn't worked so I turned to Firefox again, and have the exact same problem. Working on Windows7. Thanks.

I simply get a standard message that says the website is either down, etc. From other posts regarding IE, it seemed that there were security issues, but they fix Microsoft suggests doesn't worked so I turned to Firefox again, and have the exact same problem. Working on Windows7. Thanks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.1.3

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce FX Go5200 32M/64M
  • adapterDescription2:
  • adapterDeviceID: 0x0328
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-15-2004
  • driverDate2:
  • driverVersion: 4.6.4.4
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411471315
  • places.history.expiration.transient_current_max_pages: 33529
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411471315

Misc

  • User JS: No
  • Accessibility: No
Givemore 0 solutions 1 answers

If you have accessed the afore mentioned site before. Please try to clear Firefox recent history and cached web content. You should be able to access it smoothly.

If you have accessed the afore mentioned site before. Please try to clear Firefox recent history and cached web content. You should be able to access it smoothly.

Question owner

the problem is that I cannot access the site, period! Medicare.gov works but not mymedicare. I tried clearing the cache, but that doesn't work.

the problem is that I cannot access the site, period! Medicare.gov works but not mymedicare. I tried clearing the cache, but that doesn't work.
FredMcD
  • Top 10 Contributor
4306 solutions 60430 answers

Please post the link so we can look at it. No Passwords Please.

Please post the link so we can look at it. '''No Passwords Please.'''
FredMcD
  • Top 10 Contributor
4306 solutions 60430 answers

Is this the link?

https://www.mymedicare.gov/

I had no problem.

Is this the link? '''https://www.mymedicare.gov/''' I had no problem.
alan_r 127 solutions 1451 answers

Hi FredMcD. I haven't been able to access the site using MyMedicare.gov or with your link with the www.

Chrome gave me a "This web page" is not available" message.

Hi FredMcD. I haven't been able to access the site using MyMedicare.gov or with your link with the www. Chrome gave me a "This web page" is not available" message.

Modified by alan_r

cor-el
  • Top 10 Contributor
  • Moderator
17673 solutions 159874 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Try to reset (power on/off) the router.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ Try to reset (power on/off) the router. *http://kb.mozillazine.org/Error_loading_websites ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
FredMcD
  • Top 10 Contributor
4306 solutions 60430 answers

If the above does not help,

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

If the above does not help, Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.