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Sync lost all my data

Posted

Since my system was getting sluggish I've decided to format everything and reinstall Win 8.1 back with FF32.

I was normally logged in and have stored approx. 100 passwords and bookmarks in that FF32.

After reinstall I've logged in to FF Sync and found an unpleasant surprise: Even though all check boxes are ticked - everything is emply. Nothing is being fetched.

What the hell? I dislike losing everything. I do have backup but not completely up to date.

sigh

Since my system was getting sluggish I've decided to format everything and reinstall Win 8.1 back with FF32. I was normally logged in and have stored approx. 100 passwords and bookmarks in that FF32. After reinstall I've logged in to FF Sync and found an unpleasant surprise: Even though all check boxes are ticked - everything is emply. Nothing is being fetched. What the hell? I dislike losing everything. I do have backup but not completely up to date. sigh

Modified by prodigal10

Chosen solution

Sync was never meant to be a backup service, it is meant to be a synchronization service between multiple devices running Firefox. While it sometimes works for backups, that's not it's purpose and thus isn't reliable.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 15.0 r0
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x6798
  • adapterDeviceID2: 0x0162
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 3072
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 8-11-2014
  • driverDate2: 5-17-2014
  • driverVersion: 14.200.1004.0
  • driverVersion2: 10.18.10.3621
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • extensions.lastAppVersion: 32.0.3
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411633949
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1411633949

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

HI prodigal10, This seems odd, that the data would be missing, however since you reformatted the drive when you added sync back the profile is no longer be there. The two profiles are merged on the initial sync of a device being added.

If you need instructions on how to use the back up, if after a while the profile does not show old content, Back up and restore information in Firefox profiles (after adding the profile back, add the account and sign in at accounts.firefox.com)

HI prodigal10, This seems odd, that the data would be missing, however since you reformatted the drive when you added sync back the profile is no longer be there. The two profiles are merged on the initial sync of a device being added. If you need instructions on how to use the back up, if after a while the profile does not show old content, [[Back up and restore information in Firefox profiles]] (after adding the profile back, add the account and sign in at accounts.firefox.com)
Chandan_Baba 35 solutions 369 answers

The Time when you do the backup is only works ,However you can take Backup from that profile too. For that,Read this : http://mzl.la/LOAFED If you not aware with Backup in firefox plz go through this : http://mzl.la/LHJo6V

The Time when you do the backup is only works ,However you can take Backup from that profile too. For that,Read this : http://mzl.la/LOAFED If you not aware with Backup in firefox plz go through this : http://mzl.la/LHJo6V
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40428 answers

Type about:sync-log in the Location Bar and hit Enter.

Open the log file and view it to see if you can figure out what's happening. Was the initial Sync completed or are there any ERROR's seen?

If you need assistance, you can copy and paste the contents of that report to Pastebin - http://pastebin.com/ - and provide the hyperlink so that we can view that report.

Type '''about:sync-log''' in the Location Bar and hit Enter. Open the log file and view it to see if you can figure out what's happening. Was the initial Sync completed or are there any ERROR's seen? If you need assistance, you can copy and paste the contents of that report to Pastebin - http://pastebin.com/ - and provide the hyperlink so that we can view that report.

Question owner

Alright, thanks for replies guys. Appreciate it.

about:sync-log gives me view of an empty folder, nothing there ?

So apparently even though I am logged in currently - there is nothing fetched? Maybe data isn't lost then.

EDIT: regarding profile backup... What's the point of having cloud sync if we are talking about having to manually backup profile folder?

Alright, thanks for replies guys. Appreciate it. about:sync-log gives me view of an empty folder, nothing there ? So apparently even though I am logged in currently - there is nothing fetched? Maybe data isn't lost then. EDIT: regarding profile backup... What's the point of having cloud sync if we are talking about having to manually backup profile folder?

Modified by prodigal10

user633449 1539 solutions 10745 answers

Chosen Solution

Sync was never meant to be a backup service, it is meant to be a synchronization service between multiple devices running Firefox. While it sometimes works for backups, that's not it's purpose and thus isn't reliable.

Sync was never meant to be a backup service, it is meant to be a synchronization service between multiple devices running Firefox. While it sometimes works for backups, that's not it's purpose and thus isn't reliable.

Question owner

Now that's a helpful answer. Unfortunately, it shows what I've learned "the hard way" - it's not reliable.

Back in times when I was using "old sync" - that thing worked flawless. Dozens of times after "format c:" it restored everything I had.

Now that's a helpful answer. Unfortunately, it shows what I've learned "the hard way" - it's not reliable. Back in times when I was using "old sync" - that thing worked flawless. Dozens of times after "format c:" it restored everything I had.
user633449 1539 solutions 10745 answers

Like I said, Sync could work perfectly for a backup system, but until it has that feature built in, it's a hit or miss game on if it will work or not. You should always make actual backups of data before re0installing your OS.

That being said, did you back up your Windows data anywhere? (It may be in a windows.old folder on your C drive) you may be able to find your Firefox profile there.

Like I said, Sync could work perfectly for a backup system, but until it has that feature built in, it's a hit or miss game on if it will work or not. You should always make actual backups of data before re0installing your OS. That being said, did you back up your Windows data anywhere? (It may be in a windows.old folder on your C drive) you may be able to find your Firefox profile there.

Question owner

Nah, I do classic format to keep SSD at full pace. Thanks for help anyway.

Cheers

Nah, I do classic format to keep SSD at full pace. Thanks for help anyway. Cheers