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Password Bank has found that Firefox was uninstalled from this computer

Posted

I get this message and I would like to know what it means. 'Password Bank has found that Firefox was uninstalled from this computer. Please confirm following elevation request to remove orphan Password Bank support.

I get this message and I would like to know what it means. 'Password Bank has found that Firefox was uninstalled from this computer. Please confirm following elevation request to remove orphan Password Bank support.

Chosen solution

Hi there!

It seems a similar problem has been reported already in the past, for example here: https://support.mozilla.org/en-US/questions/954186

Chances are that you have advanced security software on your computer that you're not using (Password Bank), which can possibly be removed from your computer (because it looks like you're not using it).

I suggest finding the control panel for your computer and removing Password Bank from your system, if you know how to do that.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8700M GT
  • adapterDescription2:
  • adapterDeviceID: 0x0409
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8700M GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: http://www.trovi.com/?gd=&ctid=CT3323128&octid=EB_ORIGINAL_CTID&ISID=MEC64DFD8-57D4-4C06-9E8E-87D7DB518538&SearchSource=69&CUI=&SSPV=SP21620TB_sp_ff&Lay=1&UM=6&UP=SPFA92B313-11F5-416B-98F2-5D1A8523151E
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: https://webmail.frontier.com/
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1411599440
  • places.history.expiration.transient_current_max_pages: 53627
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npmcsnffpl: 2
  • plugin.state.nppdf: 2
  • privacy.cpd.cookies: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1409348532

Misc

  • User JS: Yes
  • Accessibility: No
vesper 11 solutions 81 answers

Chosen Solution

Hi there!

It seems a similar problem has been reported already in the past, for example here: https://support.mozilla.org/en-US/questions/954186

Chances are that you have advanced security software on your computer that you're not using (Password Bank), which can possibly be removed from your computer (because it looks like you're not using it).

I suggest finding the control panel for your computer and removing Password Bank from your system, if you know how to do that.

Hi there! It seems a similar problem has been reported already in the past, for example here: https://support.mozilla.org/en-US/questions/954186 Chances are that you have advanced security software on your computer that you're not using (Password Bank), which can possibly be removed from your computer (because it looks like you're not using it). I suggest finding the control panel for your computer and removing Password Bank from your system, if you know how to do that.