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Firefox crashes at startup, every time, even in safe mode.

JEREMYST
JEREMYST
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The crash report pops up less than a second after I try to open firefox. It does the same thing in safe mode.

Here's the report I get: "BuildID: 20140917194002 CrashTime: 1411330369 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1411136205 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 197 StartupTime: 1411330369 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 32.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed."

The crash report pops up less than a second after I try to open firefox. It does the same thing in safe mode. Here's the report I get: "BuildID: 20140917194002 CrashTime: 1411330369 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1411136205 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 197 StartupTime: 1411330369 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 32.0.2 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed."

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.