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firefox keeps getting eaten by my computer

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I download and install firefox, I use it, I turn off computer. I come back hours later I cannot use icon to launch firefox it no longer works....what is happening? How can I fix it?

I download and install firefox, I use it, I turn off computer. I come back hours later I cannot use icon to launch firefox it no longer works....what is happening? How can I fix it?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

Helpful Reply

Is Firefox removed from the computer, or just the icon?

How do you mean; it no longer works does it do anything? Open a window? Error message?

Is Firefox removed from the computer, or just the icon? How do you mean; ''it no longer works'' does it do anything? Open a window? Error message?

Question owner

Okay firefox shows as still there but when I click to launch it, it says this shortcut no longer works, remove it? yes/no and I do a search for firefox and all i get are the dead shortcuts and the installation stubs

Okay firefox shows as still there but when I click to launch it, it says this shortcut no longer works, remove it? yes/no and I do a search for firefox and all i get are the dead shortcuts and the installation stubs
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

Start Firefox manually. If it starts, then it's not the program, but the short cut. Mouse to the address bar. Hold down the left button on the icon in front of the address. Now move it to your desk top. Close Firefox, and try out the new shortcut.

Start Firefox manually. If it starts, then it's not the program, but the short cut. Mouse to the address bar. Hold down the left button on the icon in front of the address. Now move it to your desk top. Close Firefox, and try out the new shortcut.
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

If you don't know how, use the file explorer on your computer, go to the Firefox folder, and double click Firefox.exe.

If you don't know how, use the file explorer on your computer, go to the Firefox folder, and double click Firefox.exe.

Question owner

okay perhaps the word shortcut is wrong the icon where you would start it manually is doing the same thing, but it says shortcut even though it isn't.

okay perhaps the word shortcut is wrong the icon where you would start it manually is doing the same thing, but it says shortcut even though it isn't.

Question owner

something is causing firefox to be both somewhat deleted and corrupted is my guess. How do I find out ? How do I fix it? I can re-install and it will work for today, but tomorrow, or perhaps after a few hours, it will be messed up again.

something is causing firefox to be both somewhat deleted and corrupted is my guess. How do I find out ? How do I fix it? I can re-install and it will work for today, but tomorrow, or perhaps after a few hours, it will be messed up again.
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

The pictures on your desktop are mostly shortcuts. Using the desktop for storage is not a good idea because, rarely, the desktop gets cleared or disrupted.

Do as I instructed above; https://support.mozilla.org/en-US/questions/1020735#answer-630220

The pictures on your desktop are mostly shortcuts. Using the desktop for storage is not a good idea because, rarely, the desktop gets cleared or disrupted. Do as I instructed above; '''https://support.mozilla.org/en-US/questions/1020735#answer-630220'''

Question owner

I can't do what you said. I think you are misunderstanding. It will not work. I'm not only trying from desktop I tried what you said, I tried several things. I need another idea. Your answer is not working.

I can't do what you said. I think you are misunderstanding. It will not work. I'm not only trying from desktop I tried what you said, I tried several things. I need another idea. Your answer is not working.
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

I'm going to call for help with this. One last thing to try;

Start your Computer in safe mode. Then start Firefox. Is there still a problem?

Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode to use. The most used are;

  • Safe Mode; The computer runs with only a minimum set of programs.
  • Safe Mode With Networking; Same as above, but with internet access.
I'm going to call for help with this. One last thing to try; Start your '''Computer''' in safe mode. Then start Firefox. Is there still a problem? Starting The Computer In Safe Mode; If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also; '''Windows; '''Press the <F8> key repeatedly. '''Mac: '''Hold down the Shift key. '''Linux; '''Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes. * Source; '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Safe Mode; Free Online Encyclopedia]''' When the '''Boot''' menu is displayed, release the key you were pressing. You must now choose what mode to use. The most used are; * Safe Mode; The computer runs with only a minimum set of programs. * Safe Mode '''With '''Networking; Same as above, but with internet access.

Question owner

I reinstalled firefox so that maybe it will let me try that. However, I shouldn't have to reinstall it every day.

I reinstalled firefox so that maybe it will let me try that. However, I shouldn't have to reinstall it every day.

Question owner

Okay started this morning in safe mode, same thing happened, but more obvious. It is clear that something is causing firefox to become corrupted and partially (at least) deleted after a I turn the computer off. I don't understand why my computer could be rejecting it . That does seem to be the case. Every time I wish to use firefox I am forced to re-install. *sigh*

Okay started this morning in safe mode, same thing happened, but more obvious. It is clear that something is causing firefox to become corrupted and partially (at least) deleted after a I turn the computer off. I don't understand why my computer could be rejecting it . That does seem to be the case. Every time I wish to use firefox I am forced to re-install. *sigh*
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

You should check you system for mal-ware.


Possible Mal-Ware Scan For Macs {web link}


For Windows; Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

You should check you system for mal-ware. ------------ '''[https://support.mozilla.org/en-US/forums/support-forum-contributors/710576 Possible Mal-Ware Scan For Macs]''' {web link} -------------------- For Windows; Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

Okay did three scans and cleaned everything. Did a new scan and got a clean reading. Re-installed firefox once more, again it worked fine, then this morning, same thing firefox was unable to be used and seems corrupted (possibly)

As I said before it works fine  when I re-install, until I turn off the computer and turn it back on.
Okay did three scans and cleaned everything. Did a new scan and got a clean reading. Re-installed firefox once more, again it worked fine, then this morning, same thing firefox was unable to be used and seems corrupted (possibly) As I said before it works fine when I re-install, until I turn off the computer and turn it back on.
FredMcD
  • Top 10 Contributor
4255 solutions 59591 answers

You install Firefox, it works fine. After restarting the computer, problem.

Tonight, leave the computer running. Run a full virus scan if you want. Close Firefox BTW.

Any problem the next morning?

You install Firefox, it works fine. After restarting the computer, problem. Tonight, leave the computer running. Run a full virus scan if you want. Close Firefox BTW. Any problem the next morning?
cor-el
  • Top 10 Contributor
  • Moderator
17529 solutions 158478 answers

What security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

What security software (firewall, anti-virus) do you have? Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

I'll give it a shot.

I'll give it a shot.