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My firefox keeps opening new tabs and new windows, takes me to infected wedsites that my norton tells me. What can I do?

Posted

Tabs and new windows keep opening. My norton tells me that I am accessing known infected websites.How can I fix this.

Thank you

Tabs and new windows keep opening. My norton tells me that I am accessing known infected websites.How can I fix this. Thank you

Chosen solution

After doing the above,

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon by Jesse Hakanen Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • My Web Search Plugin Stub for 32-bit Windows
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

CoryMH 229 solutions 1076 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Also, if this has been happening since you downloaded Firefox, and you did not download Firefox from the Mozilla website, please uninstall Firefox and download a new copy at:

Or if you need a different localization:

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Also, if this has been happening since you downloaded Firefox, and you did not download Firefox from the Mozilla website, please uninstall Firefox and download a new copy at: * https://www.mozilla.org/en-US/firefox/new/ Or if you need a different localization: * https://www.mozilla.org/en-US/firefox/all/ Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

Chosen Solution

After doing the above,

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon by Jesse Hakanen Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

After doing the above, '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable). Adblock Plus Pop-up Addon by Jesse Hakanen '''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus-pop-up-addon/ Adblock Plus Pop-up Addon]''' {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Question owner

Cory,

Thanks for your help I ran the MalewareBytes and it found over 2000 items. I thought I was good just with the Norton 360.

Thanks again

Cory, Thanks for your help I ran the MalewareBytes and it found over 2000 items. I thought I was good just with the Norton 360. Thanks again
FredMcD
  • Top 10 Contributor
3668 solutions 50313 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Troubleshoot Firefox Issues Caused By Malware {web link}

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link}