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Firefox 32.0.1 Options Box is empty cannot change any option

Posted

On Windows 8.1 clicking on Tools in the menu bar opens a list of items one is called Options. When I click on Options an empty box opens. I cannot change any option. I have uninstalled Firefox 32.0.1 and reinstalled it, same problem. This is a very recent problem.

However, I have another PC running Linux Mint which uses Firefox 32.0 for Linux Mint. Here I have no problem accessing the Preferences and changing any options.

Both my PC are linked via Firefox Synch . Therefore, I believe, the Options after reinstall have been Synched to the Linux Firefox. But I cannot tell for sure.

Doe any body know how to fix that?

On Windows 8.1 clicking on Tools in the menu bar opens a list of items one is called Options. When I click on Options an empty box opens. I cannot change any option. I have uninstalled Firefox 32.0.1 and reinstalled it, same problem. This is a very recent problem. However, I have another PC running Linux Mint which uses Firefox 32.0 for Linux Mint. Here I have no problem accessing the Preferences and changing any options. Both my PC are linked via Firefox Synch . Therefore, I believe, the Options after reinstall have been Synched to the Linux Firefox. But I cannot tell for sure. Doe any body know how to fix that?

Chosen solution

Did you (re)install Ghostery?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 2

Additional System Details

Installed Plug-ins

Foxit Reader Plugins PDK three versions Shockware Flash VLC Web plugin

Application

  • Firefox 32.0.1
  • User Agent: Mozilla/5.0 (masking-agent; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Anti-Banner 4.0.9.111 (anti_banner@kaspersky.com)
  • Awesome screenshot: Capture and Annotate 2.4.4 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • ColorfulTabs 24.7 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Dangerous Websites Blocker 4.0.9.111 (content_blocker@kaspersky.com)
  • Dictionary Switcher 1.3.3 (dictionary-switcher@design-noir.de)
  • Disconnect 3.14.0 (2.0@disconnect.me)
  • Download Status Bar 11.0.0 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Download YouTube Videos as MP4 1.7.28 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Easy Screenshot 0.3.4 (easyscreenshot@mozillaonline.com)
  • EPUBReader 1.4.2.5 ({5384767E-00D9-40E9-B72F-9CC39D655D6F})
  • feedly 16.0.528 (feedly@devhd)
  • Flash OnOff 0.3.1 (jid0-XXocAsQYPfKHSY8ebTi0VcX8eNQ@jetpack)
  • Flash Video Downloader - YouTube Full HD Download 6.1.2 (artur.dubovoy@gmail.com)
  • Ghostery 5.4.0 (firefox@ghostery.com)
  • Google Translator for Firefox 2.1.0.3m (translator@zoli.bod)
  • Hungarian dictionary 1.6.1.1 (hu@dictionaries.addons.mozilla.org)
  • Kaspersky URL Advisor 4.0.9.180 (url_advisor@kaspersky.com)
  • Masking Agent 1.3.0 (maskingagent@basa.nl)
  • Media Stealer 1.3.4 (stealer@physacco.com)
  • Morning Coffee 1.38 (morningCoffee@shaneliesegang)
  • Netcraft Anti-Phishing Toolbar 1.9.2 ({0e10f3d7-07f6-4f12-97b9-9b27e07139a5})
  • NoScript 2.6.8.41 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • PDF Download 3.0.0.2 ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • PDF Viewer 1.0.277 (uriloader@pdf.js)
  • Safe Money 4.0.9.111 (online_banking@kaspersky.com)
  • Self-Destructing Cookies 0.4.5 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • SQLite Manager 0.8.1 (SQLiteManager@mrinalkant.blogspot.com)
  • Stealthy 2.5 (stealthyextension@gmail.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • URL Fixer 4.1 ({0fa2149e-bb2c-4ac2-a8d3-479599819475})
  • Video Downloader professional 1.97.34 (ffext_basicvideoext@startpage24)
  • Virtual Keyboard 4.0.9.111 (virtual_keyboard@kaspersky.com)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • YouTube ALL HTML5 2.1.3 (jid1-qj0w91o64N7Eeg@jetpack)
  • Zotero automatic export 1.1.8 (zotero-autoexport-bib@rokdd)
  • Abduction! 3.5.0 ({b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255}) (Inactive)
  • BrowserProtect 1.1.3 (browserprotect@browserprotect.com) (Inactive)
  • Disconnect Search 1.4.1 (search@disconnect.me) (Inactive)
  • DoNotTrackMe: Online Privacy Protection 3.2.1127 (donottrackplus@abine.com) (Inactive)
  • Down for Everyone or Just me 0.2 (jid1-BQlYZao7HHmGLw@jetpack) (Inactive)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}) (Inactive)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Flash and Video Download 1.61 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Inactive)
  • FlashGot 1.5.6.5 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • Google Disconnect 2.4.2 (google@disconnect.me) (Inactive)
  • Google Docs Viewer 1.8.9 (adonis.cuhk@gmail.com) (Inactive)
  • HTTP Nowhere 2.1.0 (http-nowhere@cwilper.github.com) (Inactive)
  • Image Zoom 0.6.3 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}) (Inactive)
  • Lightbeam 1.0.10.2 (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • MaskMe 1.40.349 (idme@abine.com) (Inactive)
  • RapidShare DownloadHelper 1.0 (rsDownloadHelper@yevgenyandrov.net) (Inactive)
  • Screen Capture Elite 2.0.0.23 (screencaptureelite@plugin) (Inactive)
  • Tabs Open Relative (Modified) 1.2 (tabsopenrelative-mod@world3.net) (Inactive)
  • Toggle Proxy 1.8 (toggleproxy@quirkyquipu.co.uk) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7540D
  • adapterDescription2:
  • adapterDeviceID: 0x9991
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-10-2013
  • driverDate2:
  • driverVersion: 13.152.1.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7540D Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140911151253
  • browser.startup.homepage: https://startpage.com/do/mypage.pl?prf=8937ffee2f94da1a3b0d4d999a012b4c
  • browser.startup.homepage_override.buildID: 20140911151253
  • browser.startup.homepage_override.mstone: 32.0.1
  • dom.allow_scripts_to_close_windows: True
  • dom.event.contextmenu.enabled: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.1
  • font.internaluseonly.changed: True
  • general.useragent.override: Mozilla/5.0 (masking-agent; rv:31.0) Gecko/20100101 Firefox/31.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1410990292
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.anti_banner_native_proxy: 2
  • plugin.state.npcontentblocker: 2
  • plugin.state.nponlinebanking: 2
  • plugin.state.npvkplugin: 2
  • plugin.state.url_advisor: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1408916054

Misc

  • User JS: Yes
  • Accessibility: No
Safwan Rahman
  • SUMO Warrior
22 solutions 141 answers

Hello, It seems that, resetting you Firefox will fix the issue The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" Button reset . Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, It seems that, resetting you Firefox will fix the issue The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.Now, a new tab containing your troubleshooting information should open. #At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

I reset Firefox as you suggested and used Synch to get all my options back.

Now everything works perfectly. Many thanks.

I reset Firefox as you suggested and used Synch to get all my options back. Now everything works perfectly. Many thanks.

Question owner

Sorry to add to the SOLVED matter, but the solution turned out to be temporary only. When I opened Firefox next morning the problem appeared again. I have three users on this windows PC. I had to reset Firefox for all three.

There must be a more general problem that wipes off the Options context menu

Sorry to add to the SOLVED matter, but the solution turned out to be temporary only. When I opened Firefox next morning the problem appeared again. I have three users on this windows PC. I had to reset Firefox for all three. There must be a more general problem that wipes off the Options context menu
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers
'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Let us know if there are more problems.

Modified by FredMcD

cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

Chosen Solution

Did you (re)install Ghostery?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Did you (re)install Ghostery? *[[/questions/1020685] Ghostery add-on + FF 31 and newer = Blank options window Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Helpful Reply

Thanks for the last reply pointing me to the issue with Ghostery. Indeed enabling the add-on Ghostery seems to cause the problem.

I have now joined the thread


https://support.mozilla.org/questions/1020685

We should consider this question closed.

Thanks for the last reply pointing me to the issue with Ghostery. Indeed enabling the add-on Ghostery seems to cause the problem. I have now joined the thread https://support.mozilla.org/questions/1020685 We should consider this question closed.
FredMcD
  • Top 10 Contributor
4256 solutions 59602 answers

Good news indeed.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Good news indeed. I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
diahah 0 solutions 3 answers

I have been racking my brain for a while now over this issue and finally the light went on to check in here and WALA!! As soon as I turned off Ghostery my options were right where they were suppose to be. Thank you so much.

I have been racking my brain for a while now over this issue and finally the light went on to check in here and WALA!! As soon as I turned off Ghostery my options were right where they were suppose to be. Thank you so much.