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Firefox crashes - crash reporter fails to send report

Posted

Hi,

I'm on the latest beta (33.0 Beta 3) and I have firefox crash a few times a day. That's fine but when the crash reporter appears it tries to send the report to mozilla but fails most of the time. But note that is does succeed occasionally. I know in 33.0 they updated the session restoration so not sure if that has any thing to do with it.

How can I send a report manually? Anybody seen this issue before?

Hi, I'm on the latest beta (33.0 Beta 3) and I have firefox crash a few times a day. That's fine but when the crash reporter appears it tries to send the report to mozilla but fails most of the time. But note that is does succeed occasionally. I know in 33.0 they updated the session restoration so not sure if that has any thing to do with it. How can I send a report manually? Anybody seen this issue before?

Chosen solution

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • Google Update
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Microsoft Lync Web App Plug-in
  • Citrix Online App Detector Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
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Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

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  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

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  • numTotalWindows: 1
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

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  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
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  • browser.startup.homepage_override.mstone: 33.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
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  • extensions.lastAppVersion: 33.0
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Misc

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Smart Snail 3 solutions 19 answers

Hey could you send me the crash reports you do have. I'll look them over.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Hey could you send me the crash reports you do have. I'll look them over. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br>

Question owner

Here you go:

bp-c927aded-2b28-4f9b-8f46-bc61e2140916 16/09/2014 3:47 PM bp-ec9f753f-bb01-4bea-be0f-110752140916 16/09/2014 1:25 PM bp-560f98a3-5e61-4203-bb69-399312140915 15/09/2014 12:20 PM bp-08799756-e200-4868-b95c-533092140916 11/09/2014 4:27 PM bp-38234cc3-d0f8-4698-919d-692b92140910 10/09/2014 2:57 PM

Here you go: bp-c927aded-2b28-4f9b-8f46-bc61e2140916 16/09/2014 3:47 PM bp-ec9f753f-bb01-4bea-be0f-110752140916 16/09/2014 1:25 PM bp-560f98a3-5e61-4203-bb69-399312140915 15/09/2014 12:20 PM bp-08799756-e200-4868-b95c-533092140916 11/09/2014 4:27 PM bp-38234cc3-d0f8-4698-919d-692b92140910 10/09/2014 2:57 PM
FredMcD
  • Top 10 Contributor
4306 solutions 60427 answers

Chosen Solution

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

In the address bar, type '''about:crashes. Note:''' If the report does not have '''BP''' in front of the numbers, click it and select '''Submit'''.
FredMcD
  • Top 10 Contributor
4306 solutions 60427 answers

These files were flagged be the reports; gkmedias.dll and aticfx32.dll

Also you have memory issues;

Total Virtual Memory 4294836224

Available Virtual Memory 275693568

System Memory Use Percentage 85

Available Page File 4714725376

Available Physical Memory 880615424

These files were flagged be the reports; '''gkmedias.dll''' and '''aticfx32.dll''' Also you have memory issues; Total Virtual Memory 4294836224 Available Virtual Memory 275693568 System Memory Use Percentage 85 Available Page File 4714725376 Available Physical Memory 880615424
FredMcD
  • Top 10 Contributor
4306 solutions 60427 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences''' in the address bar and press enter Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart. ------------------------ '''https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram''' Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

Question owner

I have 6GB of memory so I don't know why it indicates I have a memory issue. I have Windows 7 and it preloads apps into "Standby" memory but that memory is technically free. With the normal amount of tabs open in firefox I have 1979MB of standby memory and 995MB of free memory according to Resource monitor.

Thanks for the info.

I'll try your suggestions in the next week or two. I'm no real hurry to fix the issue, just wanted to know how to submit reports manually which you answered.

I have 6GB of memory so I don't know why it indicates I have a memory issue. I have Windows 7 and it preloads apps into "Standby" memory but that memory is technically free. With the normal amount of tabs open in firefox I have 1979MB of standby memory and 995MB of free memory according to Resource monitor. Thanks for the info. I'll try your suggestions in the next week or two. I'm no real hurry to fix the issue, just wanted to know how to submit reports manually which you answered.
FredMcD
  • Top 10 Contributor
4306 solutions 60427 answers

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