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sec_error-unknown_issuer message in Beta 33

Posted

All of a sudden, Firefox 33 presents a Connection is Untrusted message when I try to log in to https://my.yahoo.com/. The option to continue anyway is unavailable, and I only can select Get Me Out of Here. Safe mode does not help, nor does deleting the cert file.

All of a sudden, Firefox 33 presents a Connection is Untrusted message when I try to log in to https://my.yahoo.com/. The option to continue anyway is unavailable, and I only can select Get Me Out of Here. Safe mode does not help, nor does deleting the cert file.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • Citrix Online App Detector Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.3
  • 5.1.20513.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 33.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Extensions

  • Form History Control 1.3.3.0 (formhistory@yahoo.com)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b})
  • SmartWhois Launcher 1.20 ({45925a5c-e3de-447f-bed2-ded87acae111})
  • SQLite Manager 0.8.1 (SQLiteManager@mrinalkant.blogspot.com)
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • ViewSourceWith 0.9.4.2 ({eecba28f-b68b-4b3a-b501-6ce12e6b8696})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Password Exporter 1.2.1 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Inactive)
  • Toggle Private Browsing 1.8 (toggleprivatebrowsing@supernova00.biz) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Quadro NVS 420
  • adapterDescription2:
  • adapterDeviceID: 0x06f8
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-4-2009
  • driverDate2:
  • driverVersion: 8.16.11.9175
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140703154127
  • browser.startup.homepage: https://my.yahoo.com/
  • browser.startup.homepage_override.buildID: 20140902214533
  • browser.startup.homepage_override.mstone: 33.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1410188971
  • media.gmp-gmpopenh264.version: 1.0
  • media.gmp-manager.lastCheck: 1410188970
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1410189778
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.nppdf: 2
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1410189778

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

my.yahoo.com uses the same cert as the main site. Do you get an error for

https://www.yahoo.com/

as well?

Any errors on other secure sites?

my.yahoo.com uses the same cert as the main site. Do you get an error for https://www.yahoo.com/ as well? Any errors on other secure sites?

Question owner

Thanks. At https://www.yahoo.com/, I get to the main page. When I try to sign in, Yahoo usually will not recognize my username/password (it definitely is entered correctly). I also have the problem at Gmail. At Gmail, I have to no option to "Undersdtand the Risks" and proceed. MSIE works fine. However, it seems that I get the Untrusted Connection message at every site at which I want to log on. For example, AOL.com. At AOL, I was able to add an exception and get to the screen where I enter my creds. However, that screen was not the usual screen, but was missing the normal view with graphics,.

Thanks. At https://www.yahoo.com/, I get to the main page. When I try to sign in, Yahoo usually will not recognize my username/password (it definitely is entered correctly). I also have the problem at Gmail. At Gmail, I have to no option to "Undersdtand the Risks" and proceed. MSIE works fine. However, it seems that I get the Untrusted Connection message at every site at which I want to log on. For example, AOL.com. At AOL, I was able to add an exception and get to the screen where I enter my creds. However, that screen was not the usual screen, but was missing the normal view with graphics,.
philipp
  • Top 25 Contributor
  • Moderator
5332 solutions 23541 answers

hello, a possible solution depends on different factors. in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page on a page where this is possible & then inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do

hello, a possible solution depends on different factors. in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page on a page where this is possible & then inspect the certificate (see the screenshot attached for instructions): * which '''issuer information''' does the certificate contain? thank you! [["This Connection is Untrusted" error message appears - What to do]]

Question owner

Thank you. I attached a screenshot. Websense is a web filtering application, and I know that we are having issues with it.

Thank you. I attached a screenshot. Websense is a web filtering application, and I know that we are having issues with it.
philipp
  • Top 25 Contributor
  • Moderator
5332 solutions 23541 answers

you'll probably have to contact your it department to find a way to import this missing SoM Websense root certificate into the firefox trust store. at the moment this interception of secure connections by the web monitoring software will look like a man-in-the-middle attack for firefox...

you'll probably have to contact your it department to find a way to import this missing SoM Websense root certificate into the firefox trust store. at the moment this interception of secure connections by the web monitoring software will look like a man-in-the-middle attack for firefox...

Question owner

Thanks again. I will do that, but is there a workaround or some extension through which I can disable the Untrusted site notice entirely? Why does the problem happen only on some https sites and not others?

Thanks again. I will do that, but is there a workaround or some extension through which I can disable the Untrusted site notice entirely? Why does the problem happen only on some https sites and not others?
madlynx 1 solutions 2 answers

I'm having the same problem on v.28, and now v.32. It started 2 days ago for no apparent reason.

On top of that, lastpass and livegold are not compatible with v.32??? Are you kidding?

No problem with Opera.

One more thing, I had many extension icons in the status bar. Now there's no more status bar. So how do I get the icons back or better yet, how do I get the status bar back on?

Customization of icons and toolbars is way more limited now.

The drop down menu on the right is completely useless. It's been on windows 8 for a while.

=> v.32 = sorry, but MAJOR FAIL

I'm having the same problem on v.28, and now v.32. It started 2 days ago for no apparent reason. On top of that, lastpass and livegold are not compatible with v.32??? Are you kidding? No problem with Opera. One more thing, I had many extension icons in the status bar. Now there's no more status bar. So how do I get the icons back or better yet, how do I get the status bar back on? Customization of icons and toolbars is way more limited now. The drop down menu on the right is completely useless. It's been on windows 8 for a while. => v.32 = sorry, but MAJOR FAIL

Modified by madlynx

jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Hi madlynx, are you using WebSense as a filter like the original poster in this thread? If you are having issues with other security software (or malware), I suggest starting a new question: https://support.mozilla.org/questions/new/desktop/fix-problems

With your personal system information and a few troubleshooting steps we can discover the source of your individual certificate errors.

Regarding add-on compatibility, have you already checked for updates with those vendors? Firefox can't always update proprietary add-ons.

To restore elements of the earlier UI, please see the suggestions in this article: How to make the new Firefox look like the old Firefox.

Hi madlynx, are you using WebSense as a filter like the original poster in this thread? If you are having issues with other security software (or malware), I suggest starting a new question: https://support.mozilla.org/questions/new/desktop/fix-problems With your personal system information and a few troubleshooting steps we can discover the source of your individual certificate errors. Regarding add-on compatibility, have you already checked for updates with those vendors? Firefox can't always update proprietary add-ons. To restore elements of the earlier UI, please see the suggestions in this article: [[How to make the new Firefox look like the old Firefox]].