Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Black screen

  • 9 replies
  • 25 have this problem
  • Last reply by FredMcD

more options

Hi, I get a black screen while opening firefox. Even after reinstalling, the problem is there. Suggest a solution

Chosen solution

thanks - does the same thing happen when you update your intel graphic drivers to the newest version available for your system?:

Read this answer in context 👍 2

All Replies (9)

more options

hello, can you try to replicate this behaviour when you launch firefox in safe mode once like described under: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

Separate issue;

Update your Shockwave Flash v14.0 r0 The link for Flash Player v14.0.0.179

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.


You can try start Firefox in Safe Mode by holding down the Shift/Options key.

more options

This helped. "Uncheck Use hardware acceleration when available."

Thank you. :)

more options

thanks for reporting back. one final favour: you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this might give us a clue what is going on to help other affected users. thank you!

more options

Application Basics

Name: Firefox Version: 33.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports


Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: IDM CC Version: 7.3.85 Enabled: true ID:

Name: Troubleshooter Version: 1.1a Enabled: true ID:


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 8-17-2011 Driver Version: 8.882.2.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140902214533 browser.startup.homepage: browser.startup.homepage_override.buildID: 20140902214533 browser.startup.homepage_override.mstone: 33.0 dom.mozApps.used: true extensions.lastAppVersion: 33.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1410027277 media.gmp-gmpopenh264.version: 1.0 media.gmp-manager.lastCheck: 1410027271 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410031728 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1410031728

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSSMIME Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSSSL Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSUTIL Expected minimum version: 3.17 Version in use: 3.17

Experimental Features

more options

Chosen Solution

thanks - does the same thing happen when you update your intel graphic drivers to the newest version available for your system?:

more options

Dont know. Will have to check that.

more options I found this link that runs a full scan for your system.