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Firefox Update Error on Intel Cloud Fx

  • 5 replies
  • 10 have this problem
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  • Last reply by Rajvi

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Unable to check for updates - Intel Cloud Fx.

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Given the phone was just released I don't think updates for Firefox OS are available just yet.

Can you please clarify as to which updates are you unable to check?

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This is a recently launched phone in India. As a tinkerer, I went under Device Information & tapped on "Check for updates" which failed with error "Error Checking for updates". Users should get to know whether updates are available or not. Additionally, I don't see anywhere what version it is. Screenshots coming up soon. Many Thanks

-)
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Under Device Information - Check for updates, shows error "Error in checking updates". Additionally, Firefox Os Version is missing, it just says Intel Cloud Fx. Users should get ideally message if any updates available or not, instead of an error message. Not sure, if this can be attributed to vendor lock down. Screenshots coming soon.

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Hi Rajvi,

I'm sorry to hear that you are having issues with the update process in your Firefox OS device. Thank you for reporting this issue.

I submitted bug 1062721 to track and assess this issue. I would also suggest that you contact the OEM (Original Equipment Manufacturer) directly for support. Since the manufacturer is responsible for releasing the updates, it's likely that this issue is an OEM-specific issue.

Aside from this update problem, is your Firefox OS device working well for you?

Thanks,

- Ralph

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Thanks for filing the bug report. I guess it's some kind of vendor lock down. Additionally, Firefox Os Version shows only as - Intel Cloud Fx S/W instead of Firefox Os Version.