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Support Forum

Firefox crashes

Posted
https://crash-stats.mozilla.com/report/index/a8ecca49-8d4c-404d-b857-8e4942140811

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • Google Update
  • Version 5.4.2.18903
  • 5.1.30514.0
  • PDF Architect 2
  • Foxit Reader Plug-In For Firefox and Netscape
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • iTunes Detector Plug-in
  • Unity Player 4.3.5f1
  • GEPlugin
  • Coupons, Inc. Coupon Printer Plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Wacom Dynamic Link Library

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Boomerang for GMail 1.2.1 ({65e41d20-f092-41b7-bb83-c6e8a9ab0f57})
  • Bottom Error Console 0.3.4 ({fe9e8cf0-9737-11dd-bb40-0011098efe97})
  • CleanPrint 4.8.3 (cleanprint@formatdynamics.com)
  • ColorfulTabs 24.6 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Console² 0.9 ({1280606b-2510-4fe0-97ef-9b5a22eafe80})
  • CyberSearch 2.11 (cybersearch@cybernetnews.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • DoNotTrackMe 2.2.9.812 (donottrackplus@abine.com)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Email This! Bookmarklet Extension 2.3.0 (gmailthis@lazyrussian.com)
  • Email Yourself! 1.0 (emailyourself@lazyrussian.com)
  • FireFTP 2.0.19 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • FireFTP button 1.1.1d ({9BAE5926-8513-417d-8E47-774955A7C60D})
  • FoxClocks 3.4.14 ({d37dc5d0-431d-44e5-8c91-49419370caa1})
  • Fun Characters 1.0 (funcharacters@diegoruiz.info)
  • Heartbleed-Ext 3.0 ({CB454AEB-2F60-4441-ADEB-2CB43BB33B20})
  • IE Tab 2 (FF 3.6+) 5.12.12.1 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • InvisibleHand 3.9.46 (canitbecheaper@trafficbroker.co.uk)
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • Long URL Please 0.5.1 (longurlplease@darragh.curran)
  • MaskMe 1.40.349 (idme@abine.com)
  • Morning Coffee 1.38 (morningCoffee@shaneliesegang)
  • NoScript 2.6.8.36 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Ookong 4.1.4 ({95969329-aa35-473a-b537-3f6f62c0ba23})
  • Panorama Tab Group Name 0.2 ({4899676e-bd13-45b0-9e53-89cac45ec4da})
  • Print Edit 12.8 (printedit@DW-dev)
  • Print Friendly & PDF 1.1.0 (jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack)
  • RoboForm Toolbar for Firefox 7.9.8.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Save as PDF 1.5 (save-as-pdf-ff@pdfcrowd.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Tabs on Bottom 0.5 (tabsonbottom@piro.sakura.ne.jp)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YesScript 2.0 (yesscript@userstyles.org)
  • Default Manager 2.2 ({3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}) (Inactive)
  • FEBE 8.0.4 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3}) (Inactive)
  • Greasemonkey 2.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • PriceBlink 4.1 (info@priceblink.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4670 (Microsoft Corporation WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x9490
  • adapterDeviceID2:
  • adapterDrivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 400 ]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 4-25-2009
  • driverDate2:
  • driverVersion: 8.56.1.16
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.enabled: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.onTop: False
  • browser.urlbar.maxRichResults: 10
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.max_chrome_script_run_time: 60
  • dom.mozApps.used: True
  • dom.report_all_js_exceptions: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.0
  • font.default.x-western: sans-serif
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 12
  • font.name.monospace.x-western: MS Reference Sans Serif
  • font.name.sans-serif.x-western: Arial Black
  • font.name.serif.x-western: Microsoft Sans Serif
  • font.size.fixed.x-western: 14
  • font.size.variable.x-western: 14
  • gfx.direct2d.disabled: True
  • keyword.URL: http://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=US&userid=191c8965-518c-4e1a-be6c-fca90727c15d&searchtype=ds&installDate=10/11/2013&q=
  • layers.acceleration.disabled: True
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1407773782
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/vnd.fdf,application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.np32dsw: 2
  • plugin.state.npadobeaamdetect: 2
  • plugin.state.npctrl: 2
  • plugin.state.npdivx: 0
  • plugin.state.npfoxitreaderplugin: 2
  • plugin.state.npgeplugin: 1
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgoogleupdate: 2
  • plugin.state.npgtpo3dautoplugin: 0
  • plugin.state.nphdplg: 2
  • plugin.state.npietab: 2
  • plugin.state.npinstal: 0
  • plugin.state.npitunes: 2
  • plugin.state.npo1d: 2
  • plugin.state.npovshelper: 0
  • plugin.state.nppdf: 0
  • plugin.state.nppricegong_ff: 0
  • plugin.state.npqtplugin: 2
  • plugin.state.nprpchromebrowserrecordext: 0
  • plugin.state.nprphtml5videoshim: 0
  • plugin.state.npspautofill: 0
  • plugin.state.npunity3d: 1
  • plugin.state.npwacom: 1
  • plugin.state.npwacomtabletplugin: 0
  • plugin.state.npwlpg: 0
  • plugin.state.npwpf: 0
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1405702226

Misc

  • User JS: Yes
  • Accessibility: Yes

Question owner

I have been using Aurora and no longer having crashes. It does receive frequent updates as it is the "beta" working copy but it has worked for me.

When FF goes to 34 I expect to switch back with my fingers crossed.

I have been using Aurora and no longer having crashes. It does receive frequent updates as it is the "beta" working copy but it has worked for me. When FF goes to 34 I expect to switch back with my fingers crossed.
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

Dills58, please open a new question about your crashes, since here burried at the end of another long thread we won't be able to help you effectively. thank you!

Dills58, please [https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+crashes&step=aaq-question open a new question] about your crashes, since here burried at the end of another long thread we won't be able to help you effectively. thank you!