X
Tap here to go to the mobile version of the site.

Support Forum

i can not get my email on my tablet since changing to fire fox

Posted

since installing Firefox i can not get my mail on my kindle fire. it tries to load it, but tells me my secession is over and i must sign in again

since installing Firefox i can not get my mail on my kindle fire. it tries to load it, but tells me my secession is over and i must sign in again

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.30514.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • McAfee MSC FF plugin DLL
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 3.2.4.20140604103324 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • McAfee SiteAdvisor 3.7.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 6.14.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.search.param.yahoo-fr: moz2-ytff-yff29
  • browser.search.param.yahoo-fr-cjkt: moz2-ytff-yff29
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: http://www.yahoo.com/?fr=fp-yie8
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407584823
  • places.history.expiration.transient_current_max_pages: 23447
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1405360992

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
12517 solutions 115414 answers

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You may also have to enable third-party cookies, possibly only for visited websites. To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions on the about:permissions page and in "Tools > Page Info > Permissions" Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" You may also have to enable third-party cookies, possibly only for visited websites. To see all History and Cookie settings, choose: *Tools > Options > Privacy > Firefox will: "Use custom settings for history" *https://support.mozilla.org/kb/Cookies *http://kb.mozillazine.org/Cookies