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Since I switched to Firefox at the recommendation of my insurance company, I have not been receiving my birthday reminders from JacquieLawson.com

Posted

I have been in touch with JacquieLawson.com 3 times and have done everything suggested but I still am not receiving the birthday reminders.

I have been in touch with JacquieLawson.com 3 times and have done everything suggested but I still am not receiving the birthday reminders.

Chosen solution

I still don't think this behaviour would be dependent on your browser. Is it only happening when you use Firefox? What happens if you log in via another browser?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Version 5.4.2.18903
  • Unity Web Player version 4.5.0f6. (c) 2013 Unity Technologies ApS. All rights reserved.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

Tony98 15 solutions 180 answers

That wouldn't be dependent on your browser. Have you checked Spam in the email account you're using for the service?

That wouldn't be dependent on your browser. Have you checked Spam in the email account you're using for the service?

Question owner

Thank you very much for responding to my question. I check and empty my spam folder every few days and have never seen any messages from Jacquie Lawson there. Any other ideas? Thanks a bunch.

Thank you very much for responding to my question. I check and empty my spam folder every few days and have never seen any messages from Jacquie Lawson there. Any other ideas? Thanks a bunch.
Tony98 15 solutions 180 answers

What type of email account are you using? If you're using Gmail, perhaps it has switched over to the new Category tabs format unnoticed by you, and the emails are in a separate tab from your regular Inbox.

What type of email account are you using? If you're using Gmail, perhaps it has switched over to the new Category tabs format unnoticed by you, and the emails are in a separate tab from your regular Inbox.

Question owner

Hello Tony, I sincerely appreciate your help. I thought you might be right but when I checked I discovered that the primary tab was the only one active. I do use gmail and I remember that when they started using Category tabs, I opted to use only the primary tab. I also did a search on my smart phone for emails with the word Jacquie and only came up with cards sent to me by friends or thank you notes for cards sent by me but no birthday reminders from Jacquie Lawson in the last couple of months. Any other ideas? Thank you so much. Warmly, Eleanor

Hello Tony, I sincerely appreciate your help. I thought you might be right but when I checked I discovered that the primary tab was the only one active. I do use gmail and I remember that when they started using Category tabs, I opted to use only the primary tab. I also did a search on my smart phone for emails with the word Jacquie and only came up with cards sent to me by friends or thank you notes for cards sent by me but no birthday reminders from Jacquie Lawson in the last couple of months. Any other ideas? Thank you so much. Warmly, Eleanor
Tony98 15 solutions 180 answers

Chosen Solution

I still don't think this behaviour would be dependent on your browser. Is it only happening when you use Firefox? What happens if you log in via another browser?

I still don't think this behaviour would be dependent on your browser. Is it only happening when you use Firefox? What happens if you log in via another browser?

Question owner

Bless your heart, Tony. Thank you for sticking with me on this. It turns out that it was a Jacquie Lawson problem after all. They finally fixed it in the middle of the night last night and I have now started to receive birthday reminders again after a month and a half. Hooray! I told them all the things you had me check plus I used my smart phone to check for emails from Jacquie Lawson and only found cards and/or thank you notes from others, new card notifications and the emails from the support department. The only birthday reminders were at least two months old. I think that your suggestions and my letting Jacquie Lawson know what we did convinced them that the problem was on their end so thank you ever so much for all your help. You are a gem! Warmly, Eleanor

Bless your heart, Tony. Thank you for sticking with me on this. It turns out that it was a Jacquie Lawson problem after all. They finally fixed it in the middle of the night last night and I have now started to receive birthday reminders again after a month and a half. Hooray! I told them all the things you had me check plus I used my smart phone to check for emails from Jacquie Lawson and only found cards and/or thank you notes from others, new card notifications and the emails from the support department. The only birthday reminders were at least two months old. I think that your suggestions and my letting Jacquie Lawson know what we did convinced them that the problem was on their end so thank you ever so much for all your help. You are a gem! Warmly, Eleanor