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Firefox crashes

Posted

latest crash bp-a6786c16-a0ab-4481-911e-95ed62140801 8/1/2014 9:31 AM

Persistent crashing, sometimes worse than other times, have checked malware, updated to current Firefox, reloaded, tried everything. Does not crash when opening, either when I'm reading a site or linking to something from that site. It has now become virtually unuseable.

latest crash bp-a6786c16-a0ab-4481-911e-95ed62140801 8/1/2014 9:31 AM Persistent crashing, sometimes worse than other times, have checked malware, updated to current Firefox, reloaded, tried everything. Does not crash when opening, either when I'm reading a site or linking to something from that site. It has now become virtually unuseable.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Google Update
  • 5.1.30514.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • iTunes Detector Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • McAfee MSS+ NPAPI Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.2.6 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-29-2011
  • driverDate2:
  • driverVersion: 8.862.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1406561876
  • places.history.expiration.transient_current_max_pages: 100451
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1406561875

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
6429 solutions 52653 answers

Your crash report is very similar to one from the other day. Could you check out this post for next steps:

https://support.mozilla.org/questions/1012947#answer-609590

"That is a problem with the dtwxsvc.dll file that is part of Desktop Temperature monitoring software." etc.

Your crash report is very similar to one from the other day. Could you check out this post for next steps: https://support.mozilla.org/questions/1012947#answer-609590 "That is a problem with the dtwxsvc.dll file that is part of Desktop Temperature monitoring software." ''etc.''