X
Tap here to go to the mobile version of the site.

Support Forum

download helper no longer works - icon is there but it does not recognise flv video on any site - not a PC guru so easy help needed !!!!

Posted

I have only just started to use Firefox as I got very tired of IE. I watch a lot of flash/flv videos on many different sites and sometimes like to download some of these (which I could do on IE but couldn't here). I downloaded the add on "download helper" which was great and worked really well and easily but all of a sudden it now no longer works (the icon is still there but it won't recognise any type of video form any site at all - and I have no idea at all how to repair/fix it. I am not a PC expert or guru so any kind of easy step by step help will be greatly appreciated (I don't want to have to go back to the horrible IE please!!!!!)

I have only just started to use Firefox as I got very tired of IE. I watch a lot of flash/flv videos on many different sites and sometimes like to download some of these (which I could do on IE but couldn't here). I downloaded the add on "download helper" which was great and worked really well and easily but all of a sudden it now no longer works (the icon is still there but it won't recognise any type of video form any site at all - and I have no idea at all how to repair/fix it. I am not a PC expert or guru so any kind of easy step by step help will be greatly appreciated (I don't want to have to go back to the horrible IE please!!!!!)

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 14.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • iTunes Detector Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40290 answers

Does it work in the latest Release version - Firefox 31? Firefox 32 is currently a Beta version; not all add-ons are compatible with pre-release Beta versions of Firefox.

Does it work in the latest Release version - Firefox 31? ''Firefox 32 is currently a Beta version; not all add-ons are compatible with pre-release Beta versions of Firefox.''