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would someone just help fix problem instead of sugesting what might fix it. this slowness and crashing is very disappointing

Posted

I have not gotten a solution to the crashing and why no reports are not generated. at least 5 answers have been posted and none work. again computer only crashes when firefox is open. then I was asked to update firefox to latest version. I allowed. now it's slow. how would you feel about your company if this is product that is offered. why is there no direct and reliable support. please fix your product.

I have not gotten a solution to the crashing and why no reports are not generated. at least 5 answers have been posted and none work. again computer only crashes when firefox is open. then I was asked to update firefox to latest version. I allowed. now it's slow. how would you feel about your company if this is product that is offered. why is there no direct and reliable support. please fix your product.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 14.0 r0
  • Provides secure and convenient logon to Web sites
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Client Security Manager 1.0.0.5705 (dpmaxz_ng@jetpack) (Inactive)
  • Nuance PDF Convert 1 (nuance@pdf8) (Inactive)
  • Total Defense Anti-Phishing Toolbar 2.2.0.152 (caaphishtoolbar@ca.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 6-3-2013
  • driverDate2:
  • driverVersion: 9.18.10.3204
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_resumed_crashes: 0
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.loadInBackground: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1406742592
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npctrl: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npmeetingjoinpluginoc: 0
  • plugin.state.nppdf: 0
  • plugin.state.npqtplugin: 0
  • plugin.state.npspwrap: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1406153503

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8792 solutions 71905 answers

It would be easier to continue the earlier thread (even though no one responded in the past 36 hours...).

https://support.mozilla.org/questions/1007485

It would be easier to continue the earlier thread (even though no one responded in the past 36 hours...). https://support.mozilla.org/questions/1007485
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40303 answers

locking this thread - please stick with https://support.mozilla.org/questions/1007485

''locking this thread - please stick with https://support.mozilla.org/questions/1007485''